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Reply
Sightseer
Posts: 1

Go pro hero 7 white - frozen and brand new!

I bought the go pro hero 7 white a couple of days ago: I have done a first update pairing the camera with my phone, the update was showing as complete on the phone then the camera frise up. It does not even charge now (red light does not switch on when on power). I have done a manual update from a computer, and put back the se card but same, nothing happens.
I press the on/off for 10 sec the logo is showing on the screen then back off. The camera is not responding at all and I haven’t even been able to use it, how frustrating!! Please let me know what can I do!
GoPro
Posts: 8,932

Re: Go pro hero 7 white - frozen and brand new!

[ Edited ]

 

Hi @bluedive07401

 

I am sorry for any troubles caused.

Please go over these steps to try to power the camera back on.

If it's still the same, please refer to the same store/channel you got it from.

As this is a recent purchase, they should be able to replace it.

 

You may also reach out to our Support Team for assistance.

https://gopro.com/help/ContactUs

 

Thanks!

Ej

 

Sightseer
Posts: 1

Re: Go pro hero 7 white - frozen and brand new!

Hey bluedive07401,

This is exactly what has happened with my new go pro (literally got it today). Did you manage to fix it?

Thanks,
Louise
Tourist
Posts: 1

Re: Go pro hero 7 white - frozen and brand new!

same here. brand new, first time i powered it on it started the update and now it's stuck with the gopro logo on the screen. holding the power button in for 10 secs the screen goes blank for a fraction of a second and then the logo is back. I can't do anything. Tech support suggested turning it off by waiting until the battery goes flat! So... still waiting, and regretting my decision to buy a gopro more and more.

 

well done gopro engineers, you've certainly convinced me your decision to make the battery non-removable was a stupid one.

 

I'm wondering why i bought a gopro for $300 and not 

  • Campark 4K action camera — $55.
  • HDCool 4K action camera — $50.
  • Yi Discovery 4K action camera — $60.
  • Vtech Kidizoom action camera — $35.
  • Intova Dub action camera — $38.
  • Yuntab 1080p action camera — $24.
  • Sony HDR-AS50 1080p action camcorder — $168.

(https://www.digitaltrends.com/dtdeals/gopro-alternative/)

 

I wonder how many of those work out of the box? My guess would be most of them?

IMG_20181222_133113.jpg
Sightseer
Posts: 1

Re: Go pro hero 7 white - frozen and brand new!

Comprei minha gopro hero7 white ontem dia 21 e do nada despois de atualizar ela "desligou" como se ficasse em stand by e a luz vermelha continua ligada, não consigo desligá-la, aperto os portões para reiniciar e volta pro mesmo. Estou sem saber o que fazer...
Tourist
Posts: 2

Re: Go pro hero 7 white - frozen and brand new!

Very similar problem with my new gopro7 hero black. Only red LED lights up, nothing else.