12-26-2018 09:39 PM
My go pro hero 7 silver wont turn on. When i first turned it on it was fine I was doing the update with my phone and all of a sudden my go pro shut down and wont turn back on. When I press the power button for 10 seconds it turn on with the logo and shuts off again. When I try to charge it the light doesnt come on. I have updated my memory card on my mac and it still doesnt work.
Please can you help.
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12-27-2018 09:00 AM
Please go over the troubleshooting steps on this article: HERO7 Will Not Power On
If the camera will not power on, please reach out to our Support Team to move forward with this concern. https://gopro.com/help/ContactUs
If this is a recent purchase, you may refer to the same store/channel you got the camera from.
12-26-2018 10:27 PM
Extract the UPDATE folder. Format your SD card in your computer and then move the UPDATE folder (not UPDATE.zip) to the SD card.
Insert the SD card and then plug your camera into a wall power charger. Press the side Mode/Power button. The camera should turn on and run the update. If not, contact the GoPro Support Team https://gopro.com/help/ContactUs
12-26-2018 10:28 PM
If possible, try with a different SD card.