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Tourist
Posts: 5
Accepted Solution

Go pro hero 7 silver won't turn on

Hi there, 

 

My go pro hero 7 silver wont turn on. When i first turned it on it was fine I was doing the update with my phone and all of a sudden my go pro shut down and wont turn back on. When I press the power button for 10 seconds it turn on with the logo and shuts off again. When I try to charge it the light doesnt come on. I have updated my memory card on my mac and it still doesnt work. 

Please can you help. 


Accepted Solutions
GoPro
Posts: 9,584

Re: Go pro hero 7 silver won't turn on

 

Hi @carm94

 

Please go over the troubleshooting steps on this article: HERO7 Will Not Power On

If the camera will not power on, please reach out to our Support Team to  move forward with this concern. https://gopro.com/help/ContactUs 

If this is a recent purchase, you may refer to the same store/channel you got the camera from.

 

Thanks!

Ej

View solution in original post


All Replies
Explorer
Posts: 11,708

Re: Go pro hero 7 silver won't turn on

Try downloading the manual update to your computer. https://gopro.com/update/hero7-silver
Extract the UPDATE folder. Format your SD card in your computer and then move the UPDATE folder (not UPDATE.zip) to the SD card.

Insert the SD card and then plug your camera into a wall power charger. Press the side Mode/Power button. The camera should turn on and run the update. If not, contact the GoPro Support Team https://gopro.com/help/ContactUs
Explorer
Posts: 11,708

Re: Go pro hero 7 silver won't turn on

Also, make sure your card is from this list https://gopro.com/help/articles/block/microSD-Card-Considerations

If possible, try with a different SD card.
Tourist
Posts: 5

Re: Go pro hero 7 silver won't turn on

I tried that and it still doesnt work .. is the Sandisk image mate micro sdxc Uhs-I compatible I thought it was.

Tourist
Posts: 5

Re: Go pro hero 7 silver won't turn on

I tried that and it still doesnt work .. is the Sandisk image mate micro sdxc Uhs-I compatible I thought it was.

Explorer
Posts: 11,708

Re: Go pro hero 7 silver won't turn on

If it doesn't say Extreme or v30 on the card, it's no good.
Tourist
Posts: 5

Re: Go pro hero 7 silver won't turn on

 
Photo on 27-12-2018 at 10.30.jpg
Tourist
Posts: 5

Re: Go pro hero 7 silver won't turn on

If I buy a new memory card will it work ? because without the memory card the go pro wont turn on either