10-10-2019 03:22 AM
goprop's warranty terms are to repair and replace while that is how it's written, they will replace only any camera as long as it meets the warranty terms. call or chat, you came on through how, here????
10-10-2019 09:47 PM
@snowylight83157, thanks for reaching out. Damage resulting from use, accident, or normal wear and tear is not covered by the warranty. You may check out this article https://community.gopro.com/t5/en/Warranty-Information/ta-p/394289 for more details.
That being said, we want to look at what we can do to extend our help. Let our Support team take a look at what happened. You may reach out to them by phone or live chat through https://gopro.com/help/ContactUs.