02-08-2019 04:14 AM
Hello, i have two issue with my camera Go Pro Hero 7 Black. I had it from one month and the one of my problem is that sometimes it stop working immediately after when i turn on it. And then i can't do nothing, i can't even turn of it. Only thing what can i do is to take the battery out. I had and other problem with the battery also. Sometimes when i charge it full on 100 % immediatly after 3-5 min i see the battery is on 80 % but it's not possible becouse i'm not used the camera. What can i do to fix this issues? Or may be i have to turn you back the camera to fix you these issues?
02-08-2019 08:23 AM
Sorry for any troubles caused.
Is your camera running on the latest firmware version? https://gopro.com/update/hero7-black
Please make sure that you are using a recommended charger.
Go over the steps on this article and see how your camera fares.
Let us know how it goes.
You may also reach out to our Support Team for assistance.
02-13-2019 05:43 AM