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Tourist
Posts: 2

Go pro hero 7 black issues

Hello, i have two issue with my camera Go Pro Hero 7 Black. I had it from one month and the one of my problem is that sometimes it stop working immediately after when i turn on it. And then i can't do nothing, i can't even turn of it. Only thing what can i do is to take the battery out. I had and other problem with the battery also. Sometimes when i charge it full on 100 %  immediatly after 3-5 min i see the battery is on 80 % but it's not possible becouse i'm not used the camera.  What can i do to fix this issues? Or may be i have to turn you back the camera to fix you these issues?  

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GoPro
Posts: 19,786

Re: Go pro hero 7 black issues

 

Hi @vladislavd38

 

Sorry for any troubles caused.

Is your camera running on the latest firmware version? https://gopro.com/update/hero7-black

Please make sure that you are using a recommended charger.

 

Go over the steps on this article and see how your camera fares.

Let us know how it goes.

You may also reach out to our Support Team for assistance.
https://gopro.com/help/ContactUs      

 

 

 

Thanks!

Ej

 

 

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Tourist
Posts: 2

Re: Go pro hero 7 black issues

Hello again, yes my camera is running on the latest firmware version - v1.70. I was updated my camera again manually. But it still freeze only on stand by mode. I'm using sandisk extreme 64 GB and a recommended charger. I think that my camera has a defect and the reason I already sent it back for warranty repair.
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GoPro
Posts: 19,786

Re: Go pro hero 7 black issues

 

Thanks for getting back to us @vladislavd38

 

Let us know how it goes with the replacement.

 

 

Regards,
Ej