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Tourist
Posts: 1

Go pro hero 7 black does not turn on

Hello everybody , I bought my go pro 7 black a week ago and it arrived yesterday. I update the go pro as the app says and I recorded one video. Later today I try to turn it on but it does not work , any light any beep sound. I already did every step the go pro page says to reset it but nothing . Thanks hope some one can help me
GoPro
Posts: 7,565

Re: Go pro hero 7 black does not turn on

Hello @swiftflame37238. Have you been able to fully charge the camera prior to using it? Try this, remove the battery and connect the camera directly to a power source and see if it turns on. If it does, there maybe an issue with the battery or the connector, but not if the battery was initially recognized to have a hundred percent charge. 

 

if the still powers on with the battery in, see if a manual update could be performed. This will help clear out possible errors with the current installation. If it does not work, let our Support team assist you further. You may reach them by phone or chat through https://gopro.com/help/ContactUs