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Tourist
Posts: 10

Go pro hero 7 black can’t update and I can’t see anything in camera just black

I just need help my go pro hero 7 black camera is not working and it’s hard to touch now and it always stuck up any help go pro team support it’s under warranty any help will be appreciated thank you so much
Adventurer
Posts: 8,936

Re: Go pro hero 7 black can’t update and I can’t see anything in camera just black

could you at least offer us more info then it's stuck.  can't touch ....

Tourist
Posts: 10

Re: Go pro hero 7 black can’t update and I can’t see anything in camera just black

Hello @fishycomics when I open it’s completely like normal there’s a sound beep beep but I can’t see anything in my camera just black when I touch it to in unlock it’s ok then later on it’s just stuck in camera and I can’t touch it anymore until my go pro get hot and I can’t switch it off also I need to remove the batter to switch off my go pro
Tourist
Posts: 10

Re: Go pro hero 7 black can’t update and I can’t see anything in camera just black

Just want also to know if there is possible that they can replace my go pro 😢😢
Adventurer
Posts: 8,936

Re: Go pro hero 7 black can’t update and I can’t see anything in camera just black

Yes I get to gopro.  see photo below how to get to them,  If the camera is used with Quick capture  you know how that works?  but if its mode On  that is a manual turn on, and the issues described  I call gopro and get that resolved.

 

 

 

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Tourist
Posts: 10

Re: Go pro hero 7 black can’t update and I can’t see anything in camera just black

Yes I used it manual turn on I also used with quick but it doesn’t work well @fishycomics I will call them I hope I get resolve my problem and get replacement will let you know 🙂
Adventurer
Posts: 8,936

Re: Go pro hero 7 black can’t update and I can’t see anything in camera just black

Great. Get that RMA and lets hope all works out
Tourist
Posts: 10

Re: Go pro hero 7 black can’t update and I can’t see anything in camera just black

@fishycomics I hope all will works I will call them later and will let you know