04-20-2019 02:05 PM
bought my pro hero 7 black today and plugged in the battery. straight away the red led came on but nothing turned on so thought it had needed a charge been on charge on pretty high output charger and still nothing from it
tried taking the battery out and installing it again as well and still only the red light. anyone able to tell me what is wrong with it or am i doing something wrong?
04-20-2019 03:44 PM
@epicwater05724, sorry to hear about the trouble. The power issue in the camera is correlated to either the charging fault, charging cable, battery problem, or the camera itself. Here are some troubleshooting suggestions that will help resolve this issue: https://gopro.com/help/articles/solutions_troubleshooting/hero7-will-not-power-on
If the issue persists, our Support team will be able to assist you with the next steps. You may reach them by phone or chat.