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Tourist
Posts: 2

Go pro hero 6 take awhile before it will turn off

Need your help guys. I have issue with my hero 6. When I  turning off it takes awhile before it will turn off like almost 1 min. I already updated the firmware, I tried to reformat the sd card, restart the hero 6 and reset the hero 6 but still the same issue

 

https://www.youtube.com/watch?v=2SnnWnBqo1k

 

Thank you,

Pong

My gopro hero 6 issue. I often use this and it overheat too
GoPro
Posts: 8,932

Re: Go pro hero 6 take awhile before it will turn off

Hi @pongilong

 

How was the last update done?

See if the same happens when the SD card is out.

You can also try plugging the camera(without the battery) directly to a power source.

This will help isolate where the trouble is.

 

Thanks!

Ej

 

Tourist
Posts: 2

Re: Go pro hero 6 take awhile before it will turn off

I already did but still the same problem 

GoPro
Posts: 8,932

Re: Go pro hero 6 take awhile before it will turn off

Thanks for trying @pongilong

It is possible that the issue is on the hardware side.

Let our Support Team take a look at whats happening with your camera and provide you options.

They are available by phone or chat through https://gopro.com/help/ContactUs

 

Regards,

Ej