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Tourist
Posts: 2
Accepted Solution

Go pro hero 6 freezes while playing 240 fps, 4k video

While trying play a slow-mo video on the device itself it freezes, I can see the icon a play button but the device fails to respond.
Similar things happen on 2k and 4k videos, recording is fine but fails to play it on the device itself.
I'm using a recommended sd card - SanDisk extreme plus 32 gd hc 1 v30 grade 3. Please suggest what to do!

Accepted Solutions
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GoPro
Posts: 15,847

Re: Go pro hero 6 freezes while playing 240 fps, 4k video

 

Hi @boldjump55484

 

The videos should play at a regular rate even if the frame rate is set to 240.

Have you tried formatting the card?

Make sure to save any important files before proceeding.

 

Test the camera without the SD card. Navigate through the options and see if it still freezes without the SD card.

Once done, reinsert the SD card and do some test recordings using 4k/240fps.

 

Let us know how it goes.

 

Thanks!

Ej

 

 

 

 

 

 

View solution in original post


All Replies
Highlighted
GoPro
Posts: 15,847

Re: Go pro hero 6 freezes while playing 240 fps, 4k video

 

Hi @boldjump55484

 

The videos should play at a regular rate even if the frame rate is set to 240.

Have you tried formatting the card?

Make sure to save any important files before proceeding.

 

Test the camera without the SD card. Navigate through the options and see if it still freezes without the SD card.

Once done, reinsert the SD card and do some test recordings using 4k/240fps.

 

Let us know how it goes.

 

Thanks!

Ej