Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Sightseer
Posts: 2
Accepted Solution

Go pro hero 5 wont turn on and not charging

Hello so we have a go pro hero 5 and purchased it 2 years ago and never tried in the water. We went to the philippines and use it for snorkling and after 15 minutes the go pro shut down and didnt turned on we tried the step to turn it on and didnt work at all no blink on the charging thing. What should we do?? We bought the go pro when it came out and it was a pretty expensive. please help me??

Accepted Solutions
Highlighted
GoPro
Posts: 16,021

Re: Go pro hero 5 wont turn on and not charging

Hello @sweetflame25284 .Do you see any indication of water getting into the camera? If you have already gone through the troubleshooting steps here , the next path forward would be to connect with our Support team at https://gopro.com/help/ContactUs . They will be able to walk you through the next steps. You may reach them by phone or chat. when you do, please have your camera handy so you get assisted as quickly as possible. Best regards!

View solution in original post


All Replies
Highlighted
Sightseer
Posts: 2

Re: Go pro hero 5 wont turn on and not charging

And when we are charging it its heating up so bad?? Please help us.!!
Highlighted
GoPro
Posts: 16,021

Re: Go pro hero 5 wont turn on and not charging

Hello @sweetflame25284 .Do you see any indication of water getting into the camera? If you have already gone through the troubleshooting steps here , the next path forward would be to connect with our Support team at https://gopro.com/help/ContactUs . They will be able to walk you through the next steps. You may reach them by phone or chat. when you do, please have your camera handy so you get assisted as quickly as possible. Best regards!