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Sightseer
Posts: 1

Go pro hero 5 won’t turn on

The light turns on when plugged in put it won’t turn on I took out the battery put it back in took out the sd card and every thing still won’t turn on
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GoPro
Posts: 9,137

Re: Go pro hero 5 won’t turn on

Hello @rapidsummi64806. Sorry to hear about the trouble. The power or charging issue in the camera can be related to either the charging fault, charging cable, battery problem, or the camera itself. Here are some troubleshooting suggestions that will help resolve this issue: HERO5 Black Will Not Power On

If the issue persists, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.