Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Sightseer
Posts: 1

Go pro hero 5 shut down

[ New ]
This is my first time to used this go pro hero 5 underwater and it was totally shut down. Its not functioning anymore..

Accepted Solutions
GoPro
Posts: 27,078

Re: Go pro hero 5 shut down

[ New ]

Hi @reddawn07308

 

So long as all camera doors are closed, the HERO5 Black/Session is waterproof down to 10m (33ft) without a housing. 

 

If the camera is no longer powering on, please try the steps on this article.

Please make sure that the camera is all dried up before proceeding.

Also, see if there are residues on the camera/ battery/ battery compartment.

 

Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs           

 

 

Thanks!
Ej

View solution in original post


All Replies
GoPro
Posts: 27,078

Re: Go pro hero 5 shut down

[ New ]

Hi @reddawn07308

 

So long as all camera doors are closed, the HERO5 Black/Session is waterproof down to 10m (33ft) without a housing. 

 

If the camera is no longer powering on, please try the steps on this article.

Please make sure that the camera is all dried up before proceeding.

Also, see if there are residues on the camera/ battery/ battery compartment.

 

Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs           

 

 

Thanks!
Ej