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Sightseer
Posts: 1
Accepted Solution

Go pro hero 5 malfunction

Après avoir retirer la batterie de ma Go Pro hero 5 (après une importation de photos sur mon mac), je ne peux rallumer ma GoPro.

 

A noter que la MàJ demandé est aussi impossible et que depuis plusieurs j'ai des problèmes de batteries.

 


Accepted Solutions
GoPro
Posts: 8,294

Re: Go pro hero 5 malfunction

Hello @wilsonv0

 

Do you recall a prompt to update the camera  when you connected it to your Mac? The camera not turning on anymore after being connected to a computer could be associated to an incomplete update through Quik for desktop. This requires that the camera be manually updated. Without the battery, see if the camera still powers on when connected directly to a power source. If it does, attempt a manual update through the steps found here

 

If the camera does not power on at all, it would be best to get in touch with our Support team so they can help sort the issue further. You can reach the team through phone or chat here https://gopro.com/help/ContactUs

 

Best regards, 
Marius

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All Replies
GoPro
Posts: 8,294

Re: Go pro hero 5 malfunction

Hello @wilsonv0

 

Do you recall a prompt to update the camera  when you connected it to your Mac? The camera not turning on anymore after being connected to a computer could be associated to an incomplete update through Quik for desktop. This requires that the camera be manually updated. Without the battery, see if the camera still powers on when connected directly to a power source. If it does, attempt a manual update through the steps found here

 

If the camera does not power on at all, it would be best to get in touch with our Support team so they can help sort the issue further. You can reach the team through phone or chat here https://gopro.com/help/ContactUs

 

Best regards, 
Marius