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09-11-2019 11:15 AM
Go pro hero 5 black udden blackout of main screen
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09-11-2019 02:26 PM
Re: Go pro hero 5 black udden blackout of main screen
[ New ]@toughhero44417, sorry to hear about the trouble. Ensure that the SD card isn't inserted between the SD card slot and the battery. Doing so can put pressure on the back of the touch display.
If this isn't the case and the rear LCD touch screen display on your HERO5 Black still appears blank, you can try to perform a manual update. Follow the manual update instructions specified on this article: Software Update Instructions for HERO5 Black
Let us know how it works for you.
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09-11-2019 02:56 PM
Re: Go pro hero 5 black udden blackout of main screen
[ New ]ribbon cable may be off, located where the sd card slot is not reachable but that can be one reason why its off.
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09-17-2019 03:15 PM
Re: Go pro hero 5 black udden blackout of main screen
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09-17-2019 05:19 PM
Re: Go pro hero 5 black udden blackout of main screen
[ New ]@toughhero44417, thanks for going through the suggested troubleshooting steps. Please let our Support team know so they can help you with the next steps. You may reach them by phone or live chat through https://gopro.com/help/ContactUs.