Go pro hero 5 black udden blackout of main screen

[toughhero44417]

The camera was perfectly fine a month ago but now, I can’t use it because I can’t see the screen. It still works looking at the little screen in front but unable to pair to any device due to LCD at the back of camera is a total blackout.

[aenriquez]

@toughhero44417, sorry to hear about the trouble. Ensure that the SD card isn't inserted between the SD card slot and the battery. Doing so can put pressure on the back of the touch display. 

If this isn't the case and the rear LCD touch screen display on your HERO5 Black still appears blank, you can try to perform a manual update. Follow the manual update instructions specified on this article: Software Update Instructions for HERO5 Black

Let us know how it works for you. 

[fishycomics]

ribbon cable  may be off, located where the sd card slot is not reachable  but that can be one  reason why its off.

[toughhero44417]

it still doesn’t work :(

[aenriquez]

@toughhero44417, thanks for going through the suggested troubleshooting steps. Please let our Support team know so they can help you with the next steps. You may reach them by phone or live chat through https://gopro.com/help/ContactUs.