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Tourist
Posts: 4

Go pro hero 5 black no conecta con samsung a50

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Eh buscado por todos lados y no encuentro solución. Eh reinstalado el firmware, la app etc contacte a soporte por llamada pero me dejaron en la línea espero me puedan ayudar gracias
GoPro
Posts: 11,708

Re: Go pro hero 5 black no conecta con samsung a50

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@galicia03, apologies for the inconvenience this may have caused you. We've already shared this information with the team in charge. We'll do our best to keep you posted as soon as new details are available. Your patience and understanding are very much appreciated.

Tourist
Posts: 1

Re: Go pro hero 5 black no conecta con samsung a50

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BUENOS DIAS, ME PASA LO MISMO CON LA GOPRO HERO 5 BLACK Y EL MISMO TELEFONO SAMSUNG A50 Y NO ME CONECTA PROBE DE TODO Y NADA, ALGUNA SOLUCION TE DIERON?

GoPro
Posts: 17,460

Re: Go pro hero 5 black no conecta con samsung a50

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Hello @galicia03 and @supergorge51671

 

A new version of the GoPro App has been released today. Please make sure that you have the latest version of the GoPro App (v6.2.2) installed. After the update, restart your phone, clear cache (cache only, not data) in the App settings on your phone, and try pairing with the camera again. Connectivity should be working this time. 

 

Feel free to post back for any other concerns or questions that you may have. Thanks!

Tourist
Posts: 4

Re: Go pro hero 5 black no conecta con samsung a50

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Intente con la nueva versión y aún nada me contacte con el soporte y enviarán una información si funciona te paso la información
GoPro
Posts: 6,097

Re: Go pro hero 5 black no conecta con samsung a50

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Hi @galicia03,

 

Have you tried installing the new update from Samsung?

Samsung released a new software update. 

After installing that update your GoPro App. 

 

Please let us know. 

 

Regards,

-Jay 

Tourist
Posts: 4

Re: Go pro hero 5 black no conecta con samsung a50

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Ya lo actualice y funciono ya conecta mi go pro hero 5 black con samsung A50 app go pro versión 6.2.2 en la go pro 2.70 y en el cel android 9 última actualización instalada gracias go pro
Tourist
Posts: 4

Re: Go pro hero 5 black no conecta con samsung a50

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Ya conecta mi a50 con go pro hero 5 black con la última actualización de android