08-11-2017 10:11 AM
Was going through the same problem earlier today and was going to just go on about my day but I thought I'd help you guys out as I finally solved the problem! I tried new memory cards, formatting, etc. The issue was solved by doing something so simple. See below for the Steps!
Step 1: After following GoPro's instructions on downloading the Zip file with the 4 things you need if updating both firmware + wifi (if only firmware I believe you should have 3 items in the zip folder. (NOTE: Don't double click any of these items after unzipping the folder)
Step 2: Format your memory card through the GoPro itself (this is pretty much self-explanatory)
Step 3: Put in your memory card via SD Card Adaptor into your computer
Step 4: Create a new folder in your SD Card titled "UPDATE" in all CAPS
Step 5: Drag and drop the 4 items into the new folder you created called "UPDATE"
Step 6: Eject memory card then insert into GoPro (Go Pro should be powered off at this step)
Step 7: Power on the GoPro then it should start updating itself automatically
Step 8: Once it says update complete go ahead and turn on the Wifi mode (via the side button until it blinks blue) and then connect it to your phone via Wifi
Step 9: You should be good to go! I hope this helps you guys! So simple and now I feel dumb after more than an hour spent on this. -____-;
08-13-2017 08:25 PM
Thank you so much!!! I've been trying to figure out why none of gopro support solutions have helped. (not to mention they are notoriously difficult to get a hold of...) You have ended months of stress for me!!!!
08-15-2017 02:47 PM
So i finally got a hold of customer support. Here's what you do. After formatting your sd card, create a folder in it called UPDATE . it has to be in all caps. Then when you extract the update file (from zip folder), extract it to your newly created UPDATE folder on your sd card. After that, just pop it into your gopro and turn it on. it should be updating now
08-20-2017 05:46 PM
This is really piss poor support by gopro.
their step by step instruction had incorrect screenshot as well as written instructions to copy the files WITHIN the Update folder. The correct procedure is to copy the entire Update folder to the SD card. The latter action will trigger the update.
That being said, I'm trying to udpate 3.03 to 3.11 and the POS goes through the update process.. and even indicates update completed. However, I'm still on v.3.03.
My next cam will be a Chinese cam from amazon.
08-22-2017 07:24 PM
I was very frustrated as well! I finally got it! I have a 3+ Black Edition and it turns out that they are all different. This website has the correct files!
Have a blessed day!
Thank You!!!!! that file worked for my 3+ Black. I've been jacking with it for 2 days. Bought a used one and the owner wouldnt give me the wifi password.