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Go pro hero 3 Travada - Go pro hero 3 Locked

Olá, comprei uma gopro recente, na internet, chegou hoje dia 05/10, no começo estava funcionando tranquilamente, consegui registrar no app, fazer um vídeo, mas após isso ela simplesmente travou. Trava no sentido de eu ter que tirar a bateria e colocar novamente, no display ela trava na tela que aparece 'Hero 3' e sua versão, poderiam me dar uma luz por favor?! Meu sonho começar a gravar vídeos. Muito obrigado

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Hello, I bought a recent gopro, on the internet, it arrived today on 05/10, at the beginning it was working smoothly, I managed to register in the app, make a video, but after that it just crashed. It locks in the sense that I have to take the battery out and put it again, on the display it locks on the screen that appears 'Hero 3' and its version, could you please give me a light ?! My dream is to start recording videos. Thank you very much


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Sightseer
Posts: 4

Re: Go pro hero 3 Travada - Go pro hero 3 Locked


@mariustanya  escreveu:

Hello, @loyalalp07376. By frozen, do you mean the camera is always stuck on the same screen even after a battery pull out? Yes, see if the update files will be detected. If not, let our Support team at https://gopro.com/help/ContactUs know so they can help you with the next steps. 


Hey friend, I managed to solve the problem, it was really related to the Hero3 silver edition update, in the website tutorial, it showed that I should put the entire folder inside the root directory, I saw a video and I just put the loose files and the update ran and it worked cool, now the camera is working normally, thanks for your help!

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GoPro
Posts: 16,002

Re: Go pro hero 3 Travada - Go pro hero 3 Locked

Hello, @loyalalp07376. If you haven't yet, perform a manual firmware update following the steps at How to Update GoPro Cameras . Let us know how it goes. 

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Sightseer
Posts: 4

Re: Go pro hero 3 Travada - Go pro hero 3 Locked


@mariustanya  escreveu:

Hello, @loyalalp07376. If you haven't yet, perform a manual firmware update following the steps at How to Update GoPro Cameras . Let us know how it goes. 


Hello @mariustanya thank you so much for your answer!! can I update the camera even though it is totally frozen? This is being the biggest problem ...

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GoPro
Posts: 16,002

Re: Go pro hero 3 Travada - Go pro hero 3 Locked

Hello, @loyalalp07376. By frozen, do you mean the camera is always stuck on the same screen even after a battery pull out? Yes, see if the update files will be detected. If not, let our Support team at https://gopro.com/help/ContactUs know so they can help you with the next steps. 

Highlighted
Sightseer
Posts: 4

Re: Go pro hero 3 Travada - Go pro hero 3 Locked


@mariustanya  escreveu:

Hello, @loyalalp07376. By frozen, do you mean the camera is always stuck on the same screen even after a battery pull out? Yes, see if the update files will be detected. If not, let our Support team at https://gopro.com/help/ContactUs know so they can help you with the next steps. 


@mariustanya thank you for the answer! I tried to do the manual update, followed the tutorial on the website, downloaded the update post to my sd card, put the files in the root, but when I put the card inside the camera and started it, it was the same way, frozen, without no update signal ... In that case, do you have a solution? The camera arrived today for me, thanks

Highlighted
Sightseer
Posts: 4

Re: Go pro hero 3 Travada - Go pro hero 3 Locked


@mariustanya  escreveu:

Hello, @loyalalp07376. By frozen, do you mean the camera is always stuck on the same screen even after a battery pull out? Yes, see if the update files will be detected. If not, let our Support team at https://gopro.com/help/ContactUs know so they can help you with the next steps. 


Hey friend, I managed to solve the problem, it was really related to the Hero3 silver edition update, in the website tutorial, it showed that I should put the entire folder inside the root directory, I saw a video and I just put the loose files and the update ran and it worked cool, now the camera is working normally, thanks for your help!