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Tourist
Posts: 3

Go pro hero 2018

[ New ]
I have purchased go pro hero 2018, am facing charging issues for it. The cam is not getting charged. Help me out for nearest service center near Mumbai.

Accepted Solutions
GoPro
Posts: 25,238

Re: Go pro hero 2018

[ New ]

Hi @rockyflash853

 

Have you tried using a different charging cable/adapter?

How is the camera(WITHOUT the battery) when plugged in directly? 

If the camera turns on with this setup, the issue can be on the battery or the battery connectors.

As this is a recent purchase, you may reach out to the same store/channel you got the camera from.

You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs      

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 25,238

Re: Go pro hero 2018

[ New ]

Hi @rockyflash853

 

Have you tried using a different charging cable/adapter?

How is the camera(WITHOUT the battery) when plugged in directly? 

If the camera turns on with this setup, the issue can be on the battery or the battery connectors.

As this is a recent purchase, you may reach out to the same store/channel you got the camera from.

You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs      

 

Thanks!

Ej

Tourist
Posts: 3

Re: Go pro hero 2018

[ New ]
Yes I tried with out battery also still it's not working. It's not getting on in both ways. The support team is not reachable they don't receive the call it keeps on ringing
GoPro
Posts: 25,238

Re: Go pro hero 2018

[ New ]

Hi @rockyflash853

 

Please reach out to them during their hours of operation listed on the same link.

If initiating a chat session, try selecting US-English on the upper right hand side of the page.

 

Thanks!

Ej

Tourist
Posts: 3

Re: Go pro hero 2018

[ New ]
Is there any service center in Mumbai so that I can visit there can solve my issues.
GoPro
Posts: 25,238

Re: Go pro hero 2018

[ New ]

Hi @rockyflash853

 

GoPro does not have authorized repair centers.

You would need to have a case created with our Support Team.

I have just tested the chat session and was able to get through.

Please try again on your end.

 

Thanks!

Ej