Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Tourist
Posts: 3
Accepted Solution

Go pro hero 2018

I have purchased go pro hero 2018, am facing charging issues for it. The cam is not getting charged. Help me out for nearest service center near Mumbai.

Accepted Solutions
Highlighted
GoPro
Posts: 18,492

Re: Go pro hero 2018

Hi @rockyflash853

 

Have you tried using a different charging cable/adapter?

How is the camera(WITHOUT the battery) when plugged in directly? 

If the camera turns on with this setup, the issue can be on the battery or the battery connectors.

As this is a recent purchase, you may reach out to the same store/channel you got the camera from.

You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs      

 

Thanks!

Ej

View solution in original post


All Replies
Highlighted
GoPro
Posts: 18,492

Re: Go pro hero 2018

Hi @rockyflash853

 

Have you tried using a different charging cable/adapter?

How is the camera(WITHOUT the battery) when plugged in directly? 

If the camera turns on with this setup, the issue can be on the battery or the battery connectors.

As this is a recent purchase, you may reach out to the same store/channel you got the camera from.

You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs      

 

Thanks!

Ej

Highlighted
Tourist
Posts: 3

Re: Go pro hero 2018

Yes I tried with out battery also still it's not working. It's not getting on in both ways. The support team is not reachable they don't receive the call it keeps on ringing
Highlighted
GoPro
Posts: 18,492

Re: Go pro hero 2018

Hi @rockyflash853

 

Please reach out to them during their hours of operation listed on the same link.

If initiating a chat session, try selecting US-English on the upper right hand side of the page.

 

Thanks!

Ej

Highlighted
Tourist
Posts: 3

Re: Go pro hero 2018

Is there any service center in Mumbai so that I can visit there can solve my issues.
Highlighted
GoPro
Posts: 18,492

Re: Go pro hero 2018

Hi @rockyflash853

 

GoPro does not have authorized repair centers.

You would need to have a case created with our Support Team.

I have just tested the chat session and was able to get through.

Please try again on your end.

 

Thanks!

Ej