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Reply
Sightseer
Posts: 1
Accepted Solution

Go pro h6 black ne s'allume plus

Bonjour, j'ai obtenu cette Go pro Hero6 black en juin 2018, je ne m'en suis servi que très peu de fois jusqu'a aujour'hui.

Depuis son achat, j'avais remarqué que de temps en temps l'écran affichait comme des interferrences, je pensais a un simple bug d'affichage puisque celle-ci fonctionnait normalement mis a part cela.

Je possédait une Hero3+ auparavant donc je ne connaissais pas rééllement les performances des écrans go pro.

Aujourd'hui je suis allé me baigner dans les calanques de La Ciotat, j 'ai fait quelques plans sous marins tout se passait bien.

Quand j'ai voulu consulter les fichiers capturés, l'écran de ma go pro s'est figé, je l'ai redemarré, celui-ci a figé une seconde fois et depuis celle-ci ne s'allume plus. Seul led s'affichent un peu aléatoirement quand la batterie est inserée a l'interieur, et ce, sans qu'aucune manipulation de mise en marche ne soit effectuée.

Je me suis dit que malgré les caracteristiques de cette go pro lui permettant d'aller sous l'eau jusqu'a 10 mètres, celle-ci aurait peu etre eu un problème d'étanchéité, mais aucune trace d'eau a l'interieur.

Je ne comprend vraiment pas.

Serait ce un défaut de fabrication qui génerait ses interference d'affichages et qui a fini par avoir raison de cette go pro? 

IMG-20180826-WA0006.jpg

Accepted Solutions
GoPro
Posts: 10,603

Re: Go pro h6 black ne s'allume plus

 

 

Thank you for the information @snowystar86884

 

Let see if we can get the camera to power back on by trying the steps below:

Please ensure that the camera and the battery are all dried up before proceeding.

  1. Disconnect the camera from any external power source and remove SD card. Remove and reinsert battery.
  2. Press the Mode Button to see if the camera responds (look for LED illumination, beeps, or a response from the camera’s screens).
  3. If there's no response, attempt to reset camera by pressing and holding the Mode Button for 8-10 seconds. After releasing the button, leave the camera alone for ≈5 seconds and attempt to get a response from the camera by pressing the Mode Button.
  4. If still unable to get any sign of life from camera, connect to a 5V 2A wall charger (5V 1A minimum) using the GoPro USB Type-C cable, look for red LED illumination to indicate charging. NOTE: In a pinch, you can use a computer USB port, but we do not recommend using a multi-port USB hub when trying to charge the camera. If the red illumination LED does not appear, try using a secondary USB Type-C cable. 
  5. If/when red LEDs illuminate, allow camera to remain charging for a few minutes.
  6. Remove the camera from charging source and attempt to get a response from the camera by pressing the Mode Button.
  7. If provided with a response, allow camera to turn back off, insert the SD card and wait ≈5 seconds, then attempt to record a sample video.

 

If it's still not turning on, please contact our Support Team for assistance.

You can reach them by phone or chat.

https://gopro.com/help/ContactUs

 

Thanks!
Ej

 

View solution in original post


All Replies
GoPro
Posts: 10,603

Re: Go pro h6 black ne s'allume plus

 

 

Thank you for the information @snowystar86884

 

Let see if we can get the camera to power back on by trying the steps below:

Please ensure that the camera and the battery are all dried up before proceeding.

  1. Disconnect the camera from any external power source and remove SD card. Remove and reinsert battery.
  2. Press the Mode Button to see if the camera responds (look for LED illumination, beeps, or a response from the camera’s screens).
  3. If there's no response, attempt to reset camera by pressing and holding the Mode Button for 8-10 seconds. After releasing the button, leave the camera alone for ≈5 seconds and attempt to get a response from the camera by pressing the Mode Button.
  4. If still unable to get any sign of life from camera, connect to a 5V 2A wall charger (5V 1A minimum) using the GoPro USB Type-C cable, look for red LED illumination to indicate charging. NOTE: In a pinch, you can use a computer USB port, but we do not recommend using a multi-port USB hub when trying to charge the camera. If the red illumination LED does not appear, try using a secondary USB Type-C cable. 
  5. If/when red LEDs illuminate, allow camera to remain charging for a few minutes.
  6. Remove the camera from charging source and attempt to get a response from the camera by pressing the Mode Button.
  7. If provided with a response, allow camera to turn back off, insert the SD card and wait ≈5 seconds, then attempt to record a sample video.

 

If it's still not turning on, please contact our Support Team for assistance.

You can reach them by phone or chat.

https://gopro.com/help/ContactUs

 

Thanks!
Ej