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Sightseer
Posts: 4

Go pro guaranty

[ New ]
In case of lost of the purchase recipt the guaranty
is still valid with serial number of the product?

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GoPro
Posts: 19,164

Re: Go pro guaranty

[ New ]

Hello @noblelight77002. If the camera was not bought directly from GoPro, warranty claims would always require a proof of purchase. In the absence of a proof of purchase or the receipt, Support can ask you to submit alternative documentation such as bank statements detailing the purchase, store records, and the like. If purchased from GoPro, we can simply pull up the sales order using the email address used. 

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GoPro
Posts: 19,164

Re: Go pro guaranty

[ New ]

Hello @noblelight77002. If the camera was not bought directly from GoPro, warranty claims would always require a proof of purchase. In the absence of a proof of purchase or the receipt, Support can ask you to submit alternative documentation such as bank statements detailing the purchase, store records, and the like. If purchased from GoPro, we can simply pull up the sales order using the email address used.