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Tourist
Posts: 3
Accepted Solution

Go pro claim

I dropped  in water.It doesnt work now and i cant turn on the camera but i still have warranty and i would like to claim the camera.

Please email me back 

blueskychangsagol@gmail.com

Thank you.

 

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Accepted Solutions
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GoPro
Posts: 18,861

Re: Go pro claim

Hi @bbskyblue

 

So long as all camera doors are closed, the HERO7 Silver is waterproof down to 10m (33ft) without a housing. 
While water damage is usually not covered by the warranty, let our Support Team take a look at what happened. 
You may reach out to them by phone or chat. https://gopro.com/help/ContactUs 

 

Thanks!
Ej

View solution in original post


All Replies
Highlighted
Tourist
Posts: 3

Re: Go pro claim

[ Edited ]

I use the camera in water with the protection and i already made sure that i protected everything.so the water is inside the camera and It doesnt work now.I cant turn on the camera but i still have warranty and i would like to claim the camera.

Please email me back 

blueskychangsagol@gmail.com

Thank you.

 

 

Highlighted
GoPro
Posts: 18,861

Re: Go pro claim

Hi @bbskyblue

 

So long as all camera doors are closed, the HERO7 Silver is waterproof down to 10m (33ft) without a housing. 
While water damage is usually not covered by the warranty, let our Support Team take a look at what happened. 
You may reach out to them by phone or chat. https://gopro.com/help/ContactUs 

 

Thanks!
Ej

Highlighted
Tourist
Posts: 3

Re: Go pro claim

its my birthday present from my parents and it means alot to me.it was my first time using the go pro in water.Are there anyway to help me out?

Highlighted
Explorer
Posts: 13,002

Re: Go pro claim

You need to contact the GoPro Support Team so they can give you your options.
https://gopro.com/help/ContactUs