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%3CLINGO-SUB%20id%3D%22lingo-sub-48071%22%20slang%3D%22en-US%22%3EGo%20pro%20Replacement%20India%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-48071%22%20slang%3D%22en-US%22%3E%3CP%3EIt%20was%20about%202%20weeks%20ago%20when%20my%20Gopro%20Hero%205%20leaked%20while%20i%20took%20into%20the%20swimming%20pool%20for%20some%20undewater%20shots.Turned%20out%20the%20Camera%20was%20faulty.%20I%20tried%20reaching%20the%20Gopro%20India%20support%20on%20the%20number%20floating%20on%20the%20Support%20page.%20Everytime%20i%20tried%20calling%20that%20number%2C%20it%20reached%20to%20poor%20lad%20in%20West%20Bengal%20(%20i%20think%20so%20%2C%20I%20am%20not%20sure)%20who%20has%20never%20heard%20about%20gopro.%20And%20he%20doesnt%20speak%20english.%20Second%20thing%2C%20I%20thought%20i%20could%20reach%20gopro%20through%20Support%20mail%20id.%20*%20Road%20block*%20Turned%20out%20there%20is%20no%20dedicated%20email%20contact%20for%20such%20concern.%20So%20what%20next%3F%20I%20had%20to%20call%20the%20international%20no.%20Viola!%20My%20mobile%20service%20provider%20didnt%20provide%20international%20calls%20at%20the%20package%20i%20have%20choosen%20and%20i%20have%20to%20subscribe%20again%20to%20be%20able%20to%20reach%20Gopro.%20What%20did%20i%20do%20then%3F%20I%20had%20to%20stay%20late%20in%20the%20office%20(%20which%20is%20an%20service%20organisation%2C%20and%20we%20have%20International%20calls%20facility%20obviously)%20sneak%20in%20to%20the%20conference%20room%20and%20call%20up%20the%20international%20number%2C%20looking%20over%20my%20shoulder%20and%20hoping%20nobody%20questions%20my%20intentions%20to%20make%20international%20calls%20for%20personal%20concerns%20from%20an%20office%20landline.%3C%2FP%3E%3CP%3EAfter%20an%20hour%20long%20wait%20at%20the%20call%20support%20someone%20picks%20the%20call.%20Here%20on%20the%20experience%20was%20much%20better%2C%20The%20support%20executive%20listened%20carefully%20and%20handled%20the%20complaint%20very%20proffessionally%2C%20he%20was%20kind%20and%20gave%20me%20confidence%20that%20Gopro%20will%20take%20care%20of%20the%20replacement%20and%20all%20the%20related%20expenses.%20He%20also%20sent%20me%20mails%20asking%20for%20the%20related%20invoice%20and%20documents%2C%20i%20sent.%20He%20replied%20me%20with%20all%20the%20instructions%20to%20ship%20the%20camera%20to%20the%20nearest%20RMA%20office%20(%20singapore).%20Relieved%20after%20this%2C%20i%20packed%20and%20sent%20my%20gopro%20through%20UPS%20.%20After%20i%20got%20the%20tracking%20number%2C%20i%20sent%20a%20information%20mail%20with%20the%20tracking%20number%20to%20same%20email%20loop.%20Now%20i%20recieved%20an%20automated%20reply%20from%20gopro%20saying%20the%20request%20was%20closed.%20Well%20again%2C%20The%20whole%20call%20the%20Gopro%20support%20process%20repeats.%20Someone%20again%20answers%20the%20call%20and%20says%20the%20request%20will%20not%20be%20closed%20and%20the%20replacement%20will%20be%20shipped%20very%20soon.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EFast%20forward%205%20days%20ahead%2C%20Today%20%3A%20I%20recieved%20a%20mail%20from%20my%20company's%20Courier%20desk%20saying%20that%20there%20is%20a%20Cash%20on%20Delivery%20package%20from%20UPS.%20And%20the%20concerned%20UPS%20agent%20in%20Bangalore%20has%20sent%20me%20a%20Customs%20invoice%20and%20the%20bank%20details%20to%20send%20the%20money.%20Now%20i%20have%20to%20Pay%20about%202750%20Rupees%20to%20recieve%20my%20gopro%20replacement.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EDear%20Gopro%2C%3C%2FP%3E%3CP%3EYour%20operations%20in%20India%20is%20terrible%20and%20i%20am%20not%20at%20all%20happy%20about%20it.%20I%20thought%20i%20could%20be%20a%20good%20ambassodor%20for%20gopro%20and%20suggest%20Gopro%20cameras%20to%20me%20friends%20after%20the%20replacement%20service.%20You%20really%20need%20to%20rework%20on%20the%20INDIA%20opertions%20to%20keep%20your%20customers%20happy.%20You%20really%20need%20to%20find%20an%20alternative%20for%20your%20customers%20to%20reach%20you%20easily.%20Have%20a%20dedicated%20email%20id%20for%20your%20support%20team%20atleast.%20I%20hope%20i%20get%20to%20see%20some%20good%20days%20with%20the%20Gopro%20in%20future.%20Please%20help%20me%20with%20this%20situation.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-48071%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-49194%22%20slang%3D%22en-US%22%3ERe%3A%20Go%20pro%20Replacement%20India%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-49194%22%20slang%3D%22en-US%22%3E%3CP%3ESorry%20about%20the%20experience%20you've%20had.%20The%20best%20way%20to%20address%20these%20issues%20is%20to%20contact%20our%20Support%20team%20directly%20at%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer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20the%20same%20is%20very%20bad%20till%20now.%3C%2FDIV%3E%0A%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%3EMy%20Contact%20No.%20is%20%5BEdit%5D%3C%2FDIV%3E%0A%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%0A%3CDIV%3EThanking%20you%3C%2FDIV%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-132055%22%20slang%3D%22en-US%22%3ERe%3A%20Go%20pro%20Replacement%20India%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-132055%22%20slang%3D%22en-US%22%3EHi%20friend%20did%20you%20get%20your%20new%20gopro.%20sorry%20i%20know%20i%20got%20this%20message%20bit%20late.%20hope%20now%20all%20set%20if%20you%20still%20have%20issues%20please%20let%20us%20know.%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 1
Accepted Solution

Go pro Replacement India

It was about 2 weeks ago when my Gopro Hero 5 leaked while i took into the swimming pool for some undewater shots.Turned out the Camera was faulty. I tried reaching the Gopro India support on the number floating on the Support page. Everytime i tried calling that number, it reached to poor lad in West Bengal ( i think so , I am not sure) who has never heard about gopro. And he doesnt speak english. Second thing, I thought i could reach gopro through Support mail id. * Road block* Turned out there is no dedicated email contact for such concern. So what next? I had to call the international no. Viola! My mobile service provider didnt provide international calls at the package i have choosen and i have to subscribe again to be able to reach Gopro. What did i do then? I had to stay late in the office ( which is an service organisation, and we have International calls facility obviously) sneak in to the conference room and call up the international number, looking over my shoulder and hoping nobody questions my intentions to make international calls for personal concerns from an office landline.

After an hour long wait at the call support someone picks the call. Here on the experience was much better, The support executive listened carefully and handled the complaint very proffessionally, he was kind and gave me confidence that Gopro will take care of the replacement and all the related expenses. He also sent me mails asking for the related invoice and documents, i sent. He replied me with all the instructions to ship the camera to the nearest RMA office ( singapore). Relieved after this, i packed and sent my gopro through UPS . After i got the tracking number, i sent a information mail with the tracking number to same email loop. Now i recieved an automated reply from gopro saying the request was closed. Well again, The whole call the Gopro support process repeats. Someone again answers the call and says the request will not be closed and the replacement will be shipped very soon. 

 

Fast forward 5 days ahead, Today : I recieved a mail from my company's Courier desk saying that there is a Cash on Delivery package from UPS. And the concerned UPS agent in Bangalore has sent me a Customs invoice and the bank details to send the money. Now i have to Pay about 2750 Rupees to recieve my gopro replacement.

 

Dear Gopro,

Your operations in India is terrible and i am not at all happy about it. I thought i could be a good ambassodor for gopro and suggest Gopro cameras to me friends after the replacement service. You really need to rework on the INDIA opertions to keep your customers happy. You really need to find an alternative for your customers to reach you easily. Have a dedicated email id for your support team atleast. I hope i get to see some good days with the Gopro in future. Please help me with this situation. 


Accepted Solutions
GoPro Community Manager
Posts: 5,862

Re: Go pro Replacement India

Sorry about the experience you've had. The best way to address these issues is to contact our Support team directly at https://gopro.com/help/PKBContactus.

View solution in original post


All Replies
GoPro Community Manager
Posts: 5,862

Re: Go pro Replacement India

Sorry about the experience you've had. The best way to address these issues is to contact our Support team directly at https://gopro.com/help/PKBContactus.

Tourist
Posts: 11

Re: Go pro Replacement India

Hi

 

Could you please tell me what all document you submitted to send this product to Singapore. Even my GoPro got some issue not turning on now. I want to send this to  Singapore. I have commercial invoice and label. Please assist me to send this to them back.

 

"UPS says i need to send it from a company, as a individual i wont be able to send this to Singapore." any assistance.

 

Thanks

Naveen Paul

Tourist
Posts: 5

Re: Go pro Replacement India

Cant you read it, Numbers mentioned at https://gopro.com/help/PKBContactus are NOT GOPRO CONTACT SUPPORT. I am facing an issue for charging of battery of gopro hero 5. And worst thing is I am not able to contact you guys. Worst Service.
Tourist
Posts: 5

Re: Go pro Replacement India

[ Edited ]

Hey I am from Bangalore as well can you help me , How you solved your issue?
[Edit]

Tourist
Posts: 11

Re: Go pro Replacement India

Hi you can use chat option and need to allow the popup for the browser. Gopro support team is good. I got issue with my camera and they helped me with my issue. More details i can provide you soon.
Highlighted
Tourist
Posts: 11

Re: Go pro Replacement India

HI Team,

 

My replacement of GoPro camera getting delayed by UPS.

 

I really do not know why they are holding my package.

 

 

UPS Vs GoPro.png
Tourist
Posts: 3

Re: Go pro Replacement India

[ Edited ]

Dear Sir,

 
I have purchased the Go Pro Hero 5 Black from Flipkart 0n 24th September. The Front Led screen of my GO Pro Hero 5 Black is not working and remains blank. Invoice of the same has been attached herewith. Another issue i am facing is that the memory card is also not detecting when connected to the PC. Kindly look in to the above issue and resolve at earliest.  Moreover, im trying to reach the customer care and mail id but both are not available. Very Pathetic service from go pro and even after purchase premium products but the service is vry bad in india. Please help me where i can replace the same in India as it is My 1st Go Pro and experience with the same is very bad till now.
 
 
 
My Contact No. is [Edit]
 
 
Thanking you