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Tourist
Posts: 1

Go pro Hero7 black-battery door doesn't sit perfectly

Got my brand new go pro hero 7 black 2 days ago. But when i opened the box and check the item for any defect, i found out that the battery door doesn't sit perfectly im afraid that water might come in if i will be using it underwater.. Is this normal? Can i still use it underwater? Pls any advice from gopro.. Thanks in advance
Adventurer
Posts: 10,342

Re: Go pro Hero7 black-battery door doesn't sit perfectly

Pressure  of hte door seal is what is happening but I also makesure from GoPro, will they back you up, if it is Out of whack  what I do.

 

https://youtu.be/bW3Vr5P_KEA

GoPro
Posts: 3,219

Re: Go pro Hero7 black-battery door doesn't sit perfectly

@spiderzeerho, please try pulling the battery out. Once the camera cools down (if currently warm), re-insert the battery applying a firm pressure. 
 
Make sure that the door is fully extended and then release tab has it pop back up (if not, you can press it from the underside to pop it back up). With the battery door fully extended, close the door and then slide it shut (all while applying firm downward pressure). 
 
If in case you still get the same result, given that this is a recent purchase and out-of-the-box issue, kindly reach out to the retailer so they can help you with the next steps. If the camera was purchased at gopro.com, you may contact our Support Team by phone or live chat through https://gopro.com/help/ContactUs.