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Tourist
Posts: 4
Accepted Solution

Go pro Hero7 Black draining when off

Hi, I recently bought my Gopro Hero 7 black and have charged it to 100% multiple times. But each time I leave it (maximum for a day, but usually less) the battery is completely dead. I've already tried keeping the device connection, the quick capture and the voice commands off but no luck. Is there anything else I can try?

Accepted Solutions
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Sightseer
Posts: 1

Re: Go pro Hero7 Black draining when off

This is not the battery, this is only bad product:

https://community.gopro.com/t5/Cameras/Hero-7-battery-drain/td-p/243008

You are not alone and it was never fixed.

View solution in original post


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Tourist
Posts: 7

Re: Go pro Hero7 Black draining when off

You might try updating to the latest software version. Also, it would help you to find the issue if you could try it with another battery to see what causes the problem. It might be the camera or the battery. Once you find what causes the problem, contact live support for a solution (probably replacement).

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Sightseer
Posts: 1

Re: Go pro Hero7 Black draining when off

This is not the battery, this is only bad product:

https://community.gopro.com/t5/Cameras/Hero-7-battery-drain/td-p/243008

You are not alone and it was never fixed.

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Nomad
Posts: 210

Re: Go pro Hero7 Black draining when off

Try to Disable any connection, voice commands, quickcapture...
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Tourist
Posts: 4

Re: Go pro Hero7 Black draining when off

Unfortunately this has all been done already
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Tourist
Posts: 4

Re: Go pro Hero7 Black draining when off

Thankfully I was missing some of my accessories too and I was able to get the whole unit replaced. The guy at the store said it might have been a battery issue but I never had a spare to test it before... Fingers crossed this one's better
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Nomad
Posts: 210

Re: Go pro Hero7 Black draining when off

Nice.
Maybe a good behavior to have, is remove battery when it's possible.
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Tourist
Posts: 4

Re: Go pro Hero7 Black draining when off

Yes definitely a good idea. I just didn't think a few hours inside the gopro would be able to do that :(
Thank you though! I will make sure to try do that with the new one.