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Tourist
Posts: 2

Go pro Hero 6 audio N/A

I bought hero 6 a few days ago.. today I used that with external mic but audio input is N/A. Adapted is OK, tried 2 different microphones, tried professional mic, tried downgrading with 1.5 and also 1.6 version firmwares, type-C jack is working fine while I transfer files or charge camera. I'm totally **bleep**ed up. If anyone can help I'll be very thankful.
GoPro
Posts: 10,651

Re: Go pro Hero 6 audio N/A

Hi @sharaja4

 

Have you tried resetting the camera to its factory settings?

Please try re-flashing the software to the latest version and see if the same happens.

 

To isolate the issue further, Is there a chance you can test the mic adapter with another GoPro camera?

 

 

Thanks!
Ej

Tourist
Posts: 2

Re: Go pro Hero 6 audio N/A

I tried resseting but nothing happened.. also tried mic on another gopro, worked fine.
GoPro
Posts: 10,651

Re: Go pro Hero 6 audio N/A

Thanks for testing it out @sharaja4

 

This can then be related to the HERO6 Black, there could be an issue on the port or the unit itself.

 

Please contact our Support Team to move forward with this concern.

https://gopro.com/help/ContactUs 

 

Thanks!

Ej

Adventurer
Posts: 10,280

Re: Go pro Hero 6 audio N/A

there been rmas about this and after they got a replacement the  product worked so yeah I give gopro a call. I  had never had that type of issue with my adapter