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Tourist
Posts: 1

Go pro 8 Black water in

[ New ]

Hello  I bought a go pro 8 black camera and I went with it to the pool at 1 meter and the water came in. In the manual it says that it is sealed at such a depth? what to do ? thank you


Accepted Solutions
GoPro
Posts: 26,108

Re: Rif.: Go pro 8 Black water in

[ New ]

Hi @danilt346 @federik73

 

So long as the camera door is closed, the HERO8 Black is waterproof down to 10m (33ft) without a housing.
Let our Support Team take a look at what happened. 
You may reach out to them through https://gopro.com/help/ContactUs

 

Thanks!

Ej

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Sightseer
Posts: 2

Rif.: Go pro 8 Black water in

[ New ]

Ciao

anche a me è accaduta la stessa cosa, in mare, un metro di profondità, stesso modello preso nel novembre 2019.

 

Credo che la cosa non sia proprio così rara come vorrebbero farci credere dalla pubblicità che fanno... 

purtroppo avendo anche avuto a che fare con il servizio clienti (non si capisce se me la cambiano o meno) sto iniziando a cambiare opinione su questo prodotto... 

Adventurer
Posts: 13,697

Rif.: Go pro 8 Black water in

[ New ]

I dunked mine, made sure and even filmed it dunking.   guess that will bewhat you have to do next time wit ha gopro show that you 110% closed it.  a Plus plan and gopro support/ us  support/engl you can get through.

GoPro
Posts: 26,108

Re: Rif.: Go pro 8 Black water in

[ New ]

Hi @danilt346 @federik73

 

So long as the camera door is closed, the HERO8 Black is waterproof down to 10m (33ft) without a housing.
Let our Support Team take a look at what happened. 
You may reach out to them through https://gopro.com/help/ContactUs

 

Thanks!

Ej