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Sightseer
Posts: 1

Go pro 7 turn on on it self after its turned off. (Voice command are OFF)

hi. i have an issue with my brand new gopro 7 black. When i turn camera off after 2 second come back to be on on it self. 

Adventurer
Posts: 9,774

Re: Go pro 7 turn on on it self after its turned off. (Voice command are OFF)

Pull teh card. then the bat and leave the card and factory reset the camera and see if it does it again.  format the card before placing in those a re some tips.

GoPro
Posts: 3,050

Re: Go pro 7 turn on on it self after its turned off. (Voice command are OFF)

@marcind2, if the camera is acting glitchy for some reason, try doing a factory reset and reinstalling the firmware update of the camera as it can help correct any errors with the current software installation. Follow the manual update instructions specified on this article: Software Update Instructions for HERO7 Cameras

 

It is important to make sure that the camera is updated to the latest firmware and that a recommended SD card is used. There is a list of recommended cards here for your reference. If you are already using one, has updated the camera already, and is still experiencing the same issue, our Support team will be able to assist you further. You may reach them by phone or chat.