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Tourist
Posts: 3

Go pro 7, no charge.

After one use of my new go pro hero 7, will not charge. What's the fix?
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GoPro
Posts: 6,097

Re: Go pro 7, no charge.

Hi @daringsand81442,

 

How do you charge it?

 

Have you tried using other cable or using other adapter?

Try to connect your camera to your charger without battery. 

If you don't see any light indicator please contact GoPro Customer Support via phone or chat. 

 

https://gopro.com/help/ContactUs

 

Regards,

-Jay 

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Tourist
Posts: 3

Re: Go pro 7, no charge.

I have tried every solution I could come up with, the camera will power on, but will not charge the battery past 3%. Because of this I can install an update. Very frustrating, knew I should of gotten something else.
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GoPro
Posts: 5,750

Re: Go pro 7, no charge.

@daringsand81442, sorry to hear about the trouble. We try to help out as best as we can. Please contact our Support Team through https://gopro.com/help/ContactUs.

 

If having trouble connecting to our Chat Support team. You may try changing the location and language to "US, English" on the webpage.

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Tourist
Posts: 3

Re: Go pro 7, no charge.

Absolutely horrible, they want to send me a camera or a battery but not both. So the potential is a minimum of a two week turn around. Unacceptable for this company.