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Sightseer
Posts: 1

Go pro 7 black randomly turning on

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Hi I purchased the go pro 7 black two weeks ago for my husbands birthday, We are having a few problems It keeps randomly turning on, we was sitting on the sofa last night watching tv and it just tunrned on and started recording, this has happend numerous times over the last couple of weeks. We hope to get this resolved as soon as possible as we are due to fly out to Antigua in 5 weeks. 

Regards 

Mrs Thariea Paige


Accepted Solutions
GoPro
Posts: 27,146

Re: Go pro 7 black randomly turning on

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Hi @pablogaud

 

Sorry for any troubles caused.

Have you ran a manual update on the replacement camera? https://gopro.com/update/hero7-black

Once the update is completed, reset the camera to its default settings. Preferences > Reset > Reset Defaults > Confirm Reset

 

If all else fails, please let our Support Team isolate the issue further.

You may reach them via phone or chat.

https://gopro.com/help/ContactUs  

 

Regards,

Ej

 

View solution in original post


All Replies
Hiker
Posts: 35

Re: Go pro 7 black randomly turning on

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This has happened once so far with mine. I did have voice control and wake on voice ON so put it down to that mistakenely picking up random speech as a "gopro turn on" trigger.

 

Try turning off wake on voice or voice control altogether. Also try turning off quick capture mode as when it happended to me this was also on so another possibility for the culprit bug.

Hiker
Posts: 19

Re: Go pro 7 black randomly turning on

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this is because voice command is turned on. you must turn it off

Sightseer
Posts: 1

Re: Go pro 7 black randomly turning on

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Hi I had the same problem with mine in the first week so I exchange it and I am having the same problem with the new one. Everything is off voice control,quick capture and Wi-Fi. I don't know what to do am hearing beeping on and off while am writing this.
GoPro
Posts: 27,146

Re: Go pro 7 black randomly turning on

[ New ]

 

Hi @pablogaud

 

Sorry for any troubles caused.

Have you ran a manual update on the replacement camera? https://gopro.com/update/hero7-black

Once the update is completed, reset the camera to its default settings. Preferences > Reset > Reset Defaults > Confirm Reset

 

If all else fails, please let our Support Team isolate the issue further.

You may reach them via phone or chat.

https://gopro.com/help/ContactUs  

 

Regards,

Ej

 

Sightseer
Posts: 1

Re: Go pro 7 black randomly turning on

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Add me to the list.

 

Brand new GoPro & Black. Updated to 1.61.

 

Camera is impossible to turn off when wireless connections set to on in Preferences. It instantly turns itself back on when turned off..

 

Done a reset, manual update. All of that.

 

Doesn't matter if App is in use or not. Even with phone in Airplane mode and no WiFi or Bluetooth connection is available, camera will restart as soon as it powers down. Voice control set to off doesn't help

 

Setting wireless connections to Off instantly "fixes" the problem...

 

Seems to be as soon as it powers down it wants to turn back on to search for a connection.

 

This was a major issue with the Hero 6. Still not fixed!!! 

 

Seems a pretty obvious bug in the code. You just need to make the OFF setting an actual OFF mode, not a sleep mode where it is waiting for a connection. Is it that hard?

 

 

GoPro
Posts: 6,097

Re: Go pro 7 black randomly turning on

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Hi @snowystorm41126,

 

Sorry to know that.

 

Please contact our customer support team via phone or chat. 

They can assist you with that. 

 

https://gopro.com/help/ContactUs

 

Regards,

-Jay

Sightseer
Posts: 1

Re: Go pro 7 black randomly turning on

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I am having this exact same problem. Version 1.70. Every time I hold the mode button to turn it off, it turns right back on again. Driving me crazy.

 

I'll try turning connections and such off and see if that works - but frankly that's not a solution ... 

GoPro
Posts: 27,146

Re: Go pro 7 black randomly turning on

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Hi @nicebeach64145

 

If the same continues to happen, please try re-flashing the software.

https://gopro.com/update/hero7-black

 

Let us know how it goes.

 

 

Thanks!

Ej

 

Tourist
Posts: 1

Re: Go pro 7 black randomly turning on

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HI

I have the same problem. My Hero 7 turns itself back on after I turn it off. I don't have the voice control on.

dc



(quote-Many a good product has been ruined by bad software!)

GoPro
Posts: 27,146

Re: Go pro 7 black randomly turning on

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Hi @swiftmesa80550

 

Were you able to re-flash the software?

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs  

 

Thanks!

Ej

Sightseer
Posts: 5

Re: Go pro 7 black randomly turning on

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Mine does it as well, and yes my voice command is off. It also constantly turns my wifi on my phone on and connects. This thing is an overpriced piece of trash and I regret buying it.
GoPro
Posts: 19,815

Re: Go pro 7 black randomly turning on

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Hello @tonyh5969. If you have already done a manual update on the camera firmware, and tried a setup with the Wake On voice, and Wi-Fi disabled and the issue persists, the next step would be to engage our Support team. They can be reached by phone or chat through https://gopro.com/help/ContactUs . 

Sightseer
Posts: 1

Re: Go pro 7 black randomly turning on

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Had same problem and a factory reset fixed mine.
GoPro
Posts: 27,146

Re: Go pro 7 black randomly turning on

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Thanks for sharing @thatmofo1

This will help other users who may be experiencing the same.

 

Regards,
Ej

Tourist
Posts: 2

Re: Go pro 7 black randomly turning on

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I have the same issue purchased just over a week ago and has turned on by itself multiple times. Have tried factory reset, re-installing firmware etc, have now resorted to removing the battery. On sunday I was heading out kayaking and took the gopro, when I arrived at the destination after a 45 min drive guess what? the camera was red hot and the battery dead! I had charged it fully and made sure the camera was off prior to leaving. I was therefore unable to use this camera that cost almost £400!

GoPro
Posts: 27,146

Re: Go pro 7 black randomly turning on

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Hi @russellb3872

 

Please see if resetting the camera will work.  Reset Camera Settings
If it's still the same, proceed with a manual software update. https://gopro.com/update/
Let us know how it goes.

You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs    

 

Thanks!

Ej

Tourist
Posts: 2

Re: Go pro 7 black randomly turning on

[ New ]
Hi aragon1006. I have already tried what you suggested as I mentioned in my post. Is there likely to be a firmware update soon to resolve these issues? This is my first GoPro and so far it looks like it’s going to be my last.
Sightseer
Posts: 5

Re: Go pro 7 black randomly turning on

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I'm having the same issues. Actually a lot of people are.
Sightseer
Posts: 5

Re: Go pro 7 black randomly turning on

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Try turning off your wireless connection. That solved my issue. It's a shame you even have to do it but this is one glitchy camera LOL
Tourist
Posts: 5

Re: Go pro 7 black randomly turning on

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Have the same problem, even with voice commands off.  After reading all the responses here, I tried toggling the wifi connection.  It worked.  Inconvenient, but not a game ender for me.  Hope a future firmware update will address this.

GoPro
Posts: 19,815

Re: Go pro 7 black randomly turning on

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Hello @gregnoto. A new firmware was released yesterday. If you haven't yet, make sure that you update your camera to the latest firmware. Let us know what you observe regarding the random powering on after the update. Firmware download is available at https://gopro.com/en/ph/update/hero7-black . 

Tourist
Posts: 5

Re: Go pro 7 black randomly turning on

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Thanks @mariustanya. I actually unboxed and updated the firmware yesterday. Camera does not prompt that any other update is available.
GoPro
Posts: 27,146

Re: Go pro 7 black randomly turning on

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Hello @gregnoto

 

Kindly check the version number on your camera.

Preferences>  About> Camera Info

 

 

Thanks!

Ej

Tourist
Posts: 5

Re: Go pro 7 black randomly turning on

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@aragon1006  Camera says Version 1.80

GoPro
Posts: 27,146

Re: Go pro 7 black randomly turning on

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Got it @gregnoto

 

If the update was not done manually, we recommend doing so.

https://gopro.com/en/us/update/hero7-black

 

If it's still the same, please reach out to our Support Team.
They are available by phone or chat through https://gopro.com/help/ContactUs
 

Thanks!
Ej

 

 

 

 

Tourist
Posts: 5

Re: Go pro 7 black randomly turning on

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The manual update requires that I insert the micro SD card into my PC.  I have no way to do that currently. I will have to purchase a card reader before I can give it a try.  

GoPro
Posts: 14,168

Re: Go pro 7 black randomly turning on

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@gregnoto, we appreciate your time and patience throughout the process. Let us know how it goes.

Tourist
Posts: 5

Re: Go pro 7 black randomly turning on

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@aenriquez  I applied the update manually and it appears to have worked.  The camera no longer turns on by itself with WIFI enabled.  Thanks for all your help.

GoPro
Posts: 14,168

Re: Go pro 7 black randomly turning on

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@gregnoto, so glad to hear that. Feel free to post back if anything else comes up. Stay stoked, and have fun capturing moments using your GoPro!

Tourist
Posts: 3

Re: Go pro 7 black randomly turning on

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Tourist
Posts: 3

Re: Go pro 7 black randomly turning on

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I also noticed that mine must have automatically turned on this morning. Battery was at 80% last night. This morning 8%. Voice command and wireless were not active and camera not activated.
GoPro
Posts: 27,146

Re: Go pro 7 black randomly turning on

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Hi @jeffreyf1236

 

Please make sure that your camera is on the latest version. It will be best to complete the update manually. https://gopro.com/en/us/update/hero7-black

Other users also suggest that after charging your camera fully, remove then reinsert the battery.

 

 

Thanks!

Ej

Tourist
Posts: 4

Re: Go pro 7 black randomly turning on

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I'm experiencing something very weird from last night with my go pro controls. I had a ride yesterday morning where the GoPro ran out of the battery. I plugged it in for charging in the evening and it started behaving weird, it automatically starts taking videos and stop and then start again. The shutter button doesn't work. I did reset the camera a few times, formatted memory card, even after browsing few forums updated the firmware manually but nothing happened.

 

* formatted the card

* tried new card

* manually updated firmware to 1.80

 

 

Nothing works, What to do now?

GoPro
Posts: 14,168

Re: Go pro 7 black randomly turning on

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@maahmudur, please refer to my response on your other post.