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GoPro
Posts: 18,648

Re: Go pro 7 black randomly turning on

Hi @russellb3872

 

Please see if resetting the camera will work.  Reset Camera Settings
If it's still the same, proceed with a manual software update. https://gopro.com/update/
Let us know how it goes.

You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs    

 

Thanks!

Ej

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Tourist
Posts: 2

Re: Go pro 7 black randomly turning on

Hi aragon1006. I have already tried what you suggested as I mentioned in my post. Is there likely to be a firmware update soon to resolve these issues? This is my first GoPro and so far it looks like it’s going to be my last.
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Sightseer
Posts: 5

Re: Go pro 7 black randomly turning on

I'm having the same issues. Actually a lot of people are.
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Sightseer
Posts: 5

Re: Go pro 7 black randomly turning on

Try turning off your wireless connection. That solved my issue. It's a shame you even have to do it but this is one glitchy camera LOL
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Tourist
Posts: 5

Re: Go pro 7 black randomly turning on

[ Edited ]

Have the same problem, even with voice commands off.  After reading all the responses here, I tried toggling the wifi connection.  It worked.  Inconvenient, but not a game ender for me.  Hope a future firmware update will address this.

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GoPro
Posts: 15,313

Re: Go pro 7 black randomly turning on

Hello @gregnoto. A new firmware was released yesterday. If you haven't yet, make sure that you update your camera to the latest firmware. Let us know what you observe regarding the random powering on after the update. Firmware download is available at https://gopro.com/en/ph/update/hero7-black . 

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Tourist
Posts: 5

Re: Go pro 7 black randomly turning on

Thanks @mariustanya. I actually unboxed and updated the firmware yesterday. Camera does not prompt that any other update is available.
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GoPro
Posts: 18,648

Re: Go pro 7 black randomly turning on

Hello @gregnoto

 

Kindly check the version number on your camera.

Preferences>  About> Camera Info

 

 

Thanks!

Ej