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GoPro
Posts: 11,601

Re: Go pro 7 black randomly turning on

Hi @nicebeach64145

 

If the same continues to happen, please try re-flashing the software.

https://gopro.com/update/hero7-black

 

Let us know how it goes.

 

 

Thanks!

Ej

 

Tourist
Posts: 1

Re: Go pro 7 black randomly turning on

HI

I have the same problem. My Hero 7 turns itself back on after I turn it off. I don't have the voice control on.

dc



(quote-Many a good product has been ruined by bad software!)

GoPro
Posts: 11,601

Re: Go pro 7 black randomly turning on

Hi @swiftmesa80550

 

Were you able to re-flash the software?

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs  

 

Thanks!

Ej

Sightseer
Posts: 5

Re: Go pro 7 black randomly turning on

Mine does it as well, and yes my voice command is off. It also constantly turns my wifi on my phone on and connects. This thing is an overpriced piece of trash and I regret buying it.
GoPro
Posts: 8,932

Re: Go pro 7 black randomly turning on

Hello @tonyh5969. If you have already done a manual update on the camera firmware, and tried a setup with the Wake On voice, and Wi-Fi disabled and the issue persists, the next step would be to engage our Support team. They can be reached by phone or chat through https://gopro.com/help/ContactUs . 

Sightseer
Posts: 1

Re: Go pro 7 black randomly turning on

Had same problem and a factory reset fixed mine.
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GoPro
Posts: 11,601

Re: Go pro 7 black randomly turning on

Thanks for sharing @thatmofo1

This will help other users who may be experiencing the same.

 

Regards,
Ej

Tourist
Posts: 2

Re: Go pro 7 black randomly turning on

I have the same issue purchased just over a week ago and has turned on by itself multiple times. Have tried factory reset, re-installing firmware etc, have now resorted to removing the battery. On sunday I was heading out kayaking and took the gopro, when I arrived at the destination after a 45 min drive guess what? the camera was red hot and the battery dead! I had charged it fully and made sure the camera was off prior to leaving. I was therefore unable to use this camera that cost almost £400!