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Sightseer
Posts: 2
Accepted Solution

Go pro 6 black não carrega

Deixei minha GoPro desligada por um ano.
Tenho uma bateria com 15% e com ela a câmera liga, outra zerada e a cam não liga.

Tento recarregar a bateria e ela não inicia carga.

Já desconectei tudo e mesmo assim não funciona.

O que posso fazer para carregar as baterias?

Obrigado


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Sightseer
Posts: 2

Re: Go pro 6 black não carrega

Tanks about the answer.
The problem was bad connection.
I moved the cable in the cam and it worked.

Alex

View solution in original post


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GoPro
Posts: 17,624

Re: Go pro 6 black não carrega

 

Hi @snowydive33465

 

Please follow these instructions to get the HERO6 Black to power on again:

  1. Disconnect the camera from any external power source and remove SD card. Remove and reinsert battery.
  2. Press the Mode Button to see if the camera responds (look for LED illumination, beeps, or a response from the camera’s screens).
  3. If there's no response, attempt to reset camera by pressing and holding the Mode Button for 8-10 seconds. After releasing the button, leave the camera alone for ≈5 seconds and attempt to get a response from the camera by pressing the Mode Button.
  4. If still unable to get any sign of life from camera, remove the battery and connect to a 5V 2A wall charger (5V 1A minimum) using the GoPro USB Type-C cable, let it sit for 5 seconds and try to turn the camera on (with the battery still removed). NOTE: In a pinch, you can use a computer USB port, but we do not recommend using a multi-port USB hub when trying to charge the camera. If the camera does not turn on, try using a secondary USB Type-C cable. 
  5. If/when red LEDs illuminate, allow camera to remain charging for a few minutes.
  6. Remove the camera from charging source and attempt to get a response from the camera by pressing the Mode Button.
  7. If provided with a response, allow camera to turn back off, insert the SD card and wait ≈5 seconds, then attempt to record a sample video.

Let us know how it goes.

You may also reach out to our Support Team for assistance.

https://gopro.com/help/ContactUs 

 

Thanks!

Ej

 

 

Highlighted
Sightseer
Posts: 2

Re: Go pro 6 black não carrega

Tanks about the answer.
The problem was bad connection.
I moved the cable in the cam and it worked.

Alex

Highlighted
Sightseer
Posts: 1

Re: Go pro 6 black não carrega

Hey there!

I did what you told, but the hero 6 doesn't respond! It's not charging. What should i do now? What about the warranty?

Highlighted
GoPro
Posts: 17,624

Re: Go pro 6 black não carrega

 

Thanks for trying @felipe1735

 

If the camera is still the same after completing the suggested steps, please reach out to our Support Team,

They are available via phone or chat. https://gopro.com/help/ContactUs

Please let them know of the troubleshooting steps taken so far.

 

Thanks!

Ej