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Sightseer
Posts: 2
Accepted Solution

Go pro 5 black LCD screen not working and flashing blue light

Hello,

Iam currently on holiday. My gro pro had been working fine but yesterday morning when i went to use it the screen would not work and it kept flashing a blue light on the front.

I have tryed holding down mode button for 10+ seconds, record button, both buttons together, with SD card in, without SD card, whilst on charge and not on charge and nothing seems to help.

My phone wont connect to my camera so i cannot access it that way either!!! Help 😔

Accepted Solutions
GoPro
Posts: 3,924

Re: Go pro 5 black LCD screen not working and flashing blue light

Hi @nicedawn3021 I am sorry to hear you are having some trouble with that camera. I would go ahead and try to manually update that camera: https://goo.gl/7qdLTw if you have access to a computer. Make sure to back up that vacation footage before you update so you don't lose it! 

 

Make sure you are using a recommend SD Card as some cards can cause the camera to freeze up like it sounds like you may be experiencing: https://goo.gl/3xjV1Z

 

If you are still having issues after that I would recommend reaching out to Support: https://goo.gl/xRcX7m. Hope that helps!

 

Best,

Ryan

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All Replies
GoPro
Posts: 3,924

Re: Go pro 5 black LCD screen not working and flashing blue light

Hi @nicedawn3021 I am sorry to hear you are having some trouble with that camera. I would go ahead and try to manually update that camera: https://goo.gl/7qdLTw if you have access to a computer. Make sure to back up that vacation footage before you update so you don't lose it! 

 

Make sure you are using a recommend SD Card as some cards can cause the camera to freeze up like it sounds like you may be experiencing: https://goo.gl/3xjV1Z

 

If you are still having issues after that I would recommend reaching out to Support: https://goo.gl/xRcX7m. Hope that helps!

 

Best,

Ryan