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Tourist
Posts: 2

Go pro 5 balck poor sound

[ New ]
Sometimes when i go to see the footage the sound is really bad can only record the really loud sounds
GoPro
Posts: 21,060

Re: Go pro 5 balck poor sound

[ New ]

Hello, @miguelp164. Is the camera recording on its own? Does it use an external microphone? Does it matter which resolution setting is used? We'd like to take a closer look at the issue by gathering these details and some sample clips. 

 

If you haven't yet, see if manually updating the camera and doing a reset of Camera Settings will clear the issue. The steps under Manual Update here will direct you on what to do. It is also important that a recommended SD card is used. Let us know how it goes. Thanks!

Tourist
Posts: 2

Re: Go pro 5 balck poor sound

[ New ]
It only happen in some clips...most of them are fine others just have a really bad sound.
U just use the camera no external microphone
GoPro
Posts: 15,659

Re: Go pro 5 balck poor sound

[ New ]

@miguelp164, if you continue to experience issues after going through the suggested troubleshooting steps, our Support team will be able to assist you further in resolving this. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.