Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Tourist
Posts: 3

Go Pro won't connect to computer

Hi

I'm really hoping someone can help fairly quickly, I go away skiing tomorrow and could do with the issue fixed today!!

 

I bought a new go pro hero 8 black and have just set it up.  At first it was fine, but I've just tried again to connect it to my laptop and it won't work anymore.  First time, the USB connection symbol appeared on the front screen but now it doesn't, the camera is just switched on as normal.  The laptop makes the noise as if a USB has connected, and it starts charging the camera, but it doesn't show as properly connected (ie there's no drive to open).  I'm using the offical cable, it's the only one I've got.  Why did it work and now it doesn't and how can I fix this?  I've tried my laptop and desktop computer.

Highlighted
GoPro
Posts: 6,097

Re: Go Pro won't connect to computer

Hi @hairball9,

 

Please make sure that your camera is turned on before connecting it to your computer. 

Please check if it will work using other USB C cable. 

 

You may also uninstall and reinstall the USB driver of your camera: https://gopro.com/help/articles/solutions_troubleshooting/Camera-is-Not-Recognized-on-GoPro-App-for-...

If your camera shows up as MTP device: https://www.youtube.com/watch?v=uem6BbNEj-I

 

If issue persist please contact GoPro customer support: https://gopro.com/help/ContactUs

 

 

-jay

Highlighted
Tourist
Posts: 3

Re: Go Pro won't connect to computer

Thank you.  The camera is turned on.  I don't have another cable to try, although like I say, it was working initially.

 

I'll take a look at those links, thanks!

 

Highlighted
GoPro
Posts: 6,097

Re: Go Pro won't connect to computer

Please let us know if that will work @hairball9

 

 

 

 

-Jay

Highlighted
Tourist
Posts: 3

Re: Go Pro won't connect to computer

No, no joy yet unfortunately.  I'm just going to have to take a card reader with me

Highlighted
GoPro
Posts: 6,097

Re: Go Pro won't connect to computer

You may contact GoPro customer support @hairball9,

 

They might be able to help. 

https://gopro.com/help/ContactUs

 

-jay

Highlighted
Sightseer
Posts: 1

Re: Go Pro won't connect to computer

anyone wanna buy back this piece of crap?