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Tourist
Posts: 2

Go Pro screen black/not working

Hi,

 

I bought go pro recently and its screen went black.I manually updated it but still issue not resolved,

tried contacting toll free numbers and also reach out on email(India).Both are not working.

 

Please help me with replacing the product as it is in warranty

 

Thank you

Adventurer
Posts: 8,955

Re: Go Pro screen black/not working

what camera? hero.

 

what did you do   insert th e sd card  between the  slot,  if we are not told  any info about steps taken it makes it hard and we all guess.

 

 how to contact gopro how are  you trying to contact.

 

 follow in red you will get a replacement that way

 

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Tourist
Posts: 2

Re: Go Pro screen black/not working

I have go pro hero 2018, sd card is inserted properly.
I tried contacting from the numbers on the website for India but didn't get any response
GoPro
Posts: 9,012

Re: Go Pro screen black/not working

Hi @durgesha86670

 

We can confirm that the numbers are working.

Please make sure that the network you are using allows calls to toll free numbers.

It will also be best to call from a landline.

 

Thanks!

Ej