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Sightseer
Posts: 2

Go Pro hero 7 silver - battery drain

Greetings!

 

I bought my 1st GoPro hero 7 silver last week. I waited for it to be battery drained before I plugged for charging. It was charged until 100% then I turned it off. When I turn it on it came down to 69% even without using. So what I did, I turned off the wifi connection, screen, the beep is on mute. I turn it off when I turn it on the next day it went down to 42% even without using.

 

Please help!

 

I am going on vacation this Thursday and really looking forward to using the camera.

Adventurer
Posts: 10,280

Re: Go Pro hero 7 silver - battery drain

https://community.gopro.com/t5/Cameras/Hero-7-Black-Battery-Issues/m-p/270727#/M78531

 

A Few Options: care to hear you  nah.    Buy a spare bat, wait for the  firmware, exchange camera. no fixes are available  today.

Sightseer
Posts: 2

Re: Go Pro hero 7 silver - battery drain

Spare battery? But the for GoPro 7 silver, the battery is built in. Correct me if I am wrong. But the issue here is why the battery is draining too fast even without using.

Adventurer
Posts: 10,280

Re: Go Pro hero 7 silver - battery drain

MyBad missed the Silver part. use a powerbank then. sorrry bout that

 

Tourist
Posts: 3

Re: Go Pro hero 7 silver - battery drain

I'm experiencing the same issue. Got the Hero 7 Silver as a gift. Followed instructions that came in box:
1. Downloaded GoPro App
2. Synced camera and phone
3. Did software update v.2
4. Charged battery.
5. Tested features, took test photos, videos indoors. Noticed camera temperature and battery drain to 16%
6. Turned off GPS, WiFi, voice command stayed on.
7. Charged to 100% and left turned off overnight
8. Turned on after 8 hours and battery showed 83%
9. In 2 minutes it was down to 80%.
10. Turned off. 30 minutes later it's at 78%. GPS and WiFi are still off.

Hope to resolve this ASAP.


GoPro
Posts: 4,151

Re: Go Pro hero 7 silver - battery drain

 

Hi @swiftrange60818,

 

Have you tried updating the camera manually? 

 

You can check manual update steps here: https://gopro.com/help/articles/how_to/software-update-instructions-for-hero7-cameras

 

 

Regards,

-Jay 

Tourist
Posts: 3

Re: Go Pro hero 7 silver - battery drain

I have the latest firmware installed. Are you suggesting that I reset to factory settings and re-install the firmware manually?

GoPro
Posts: 4,151

Re: Go Pro hero 7 silver - battery drain

 

Yup @swiftrange60818,

 

If that won't fix the problem please get in touch with our customer support team. 

 

They can assist you.

https://gopro.com/help/ContactUs

 

 

Thanks,

-Jay