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Tourist
Posts: 2

Go Pro hero 5 screen went black doesn’t turn on

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Screen went black and never turned back on after a firmware update using Quik. Tried customer support but camera was passed the year warranty and they only offered me 25% off a new camera. Extremely frustrated after spending 400$+ on a new camera for mountain biking it craps out and GoPro can’t do anything to replace or repair my camera. I’ve been stuck with a camera with no screen meaning I can’t turn on the Bluetooth so I can’t even use the app. The worst past is and It makes me tons more mad that there has been a lot of other people with the same exact problem happen to them and I’ve heard them all say go pro didn’t help them either and that the manual update should have fixed it. I enjoyed my camera for that first year but i had to save money for that camera, I come from and poverty and after finally being able to afford it, just to have it for a year..

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GoPro
Posts: 14,055

Re: Go Pro hero 5 screen went black doesn’t turn on

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@joshfume, sorry to hear about the trouble. Should you have further questions about your Support case, you may reach out to our Support team by phone or live chat through https://gopro.com/help/ContactUs.

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GoPro
Posts: 14,055

Re: Go Pro hero 5 screen went black doesn’t turn on

[ New ]

@joshfume, sorry to hear about the trouble. Should you have further questions about your Support case, you may reach out to our Support team by phone or live chat through https://gopro.com/help/ContactUs.

Tourist
Posts: 2

Re: Go Pro hero 5 screen went black doesn’t turn on

[ New ]
Lol yeah no I’ve had quite enough of go pro’s “support” team.