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Sightseer
Posts: 1
Accepted Solution

Go Pro hero 5 black nao funciona

Boa noite,

minha gopro hero 5 black nao esta funcionando, ela nao carrega a bateria, ja solicitei a garantia do pontofrio (loja que comprei no Brasil) e me enviaram uma nova com o mesmo problema. A camera nao liga na bateria, e quanto liga somente na tomada o visor frontal nao funciona. Como faço para acionar a garantia e trocar o produto? tenho uma viagem em 3 semanas que pretendo estar com a camera funcionando.

 

Aguardo o breve retorno


Accepted Solutions
GoPro
Posts: 8,289

Re: Go Pro hero 5 black nao funciona

Hello @snowypike74461

 

Sorry to hear about the trouble. Our Support team will be able to help with cases regarding warranty replacement claims. You can reach them via phone or chat through https://gopro.com/help/ContactUs . However, as there is time constraint, it is always an option for you to reach out to the seller for a faster turn around time. 

 

Best regards, 
Marius

View solution in original post


All Replies
GoPro
Posts: 8,289

Re: Go Pro hero 5 black nao funciona

Hello @snowypike74461

 

Sorry to hear about the trouble. Our Support team will be able to help with cases regarding warranty replacement claims. You can reach them via phone or chat through https://gopro.com/help/ContactUs . However, as there is time constraint, it is always an option for you to reach out to the seller for a faster turn around time. 

 

Best regards, 
Marius