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Sightseer
Posts: 1

Go Pro hero 4 black not powering on

hello Go Pro Gang!

 

i have been researching all over the internet for a solution to my issue!

 

I have a Go Pro Hero 4 Black edition which will not turn on or even show a power LED when charging.

 

I have tried all of the methods on the internet to get this to turn on but it is with no avail.

 

When i plug my camera into the pc (tried many different cables!) i get an error message saying the the USB device is not responding and it doesnt connect.

 

I have tried this with and without memory cards

 

I have two new betteries which a charger that hasnt powered it up either.

 

Any help would be fantastic!!

 

Thanks

 

Graham

GoPro
Posts: 3,053

Re: Go Pro hero 4 black not powering on

Sorry to hear about the trouble, @crashlanding. The power issue in the camera is correlated to either the charging fault, USB-C cable, battery problem, or the camera itself.

 

If you've already gone through the suggested troubleshooting steps in this article, our Support team will be able to assist you with the next steps. You may reach them by phone or chat.

Sightseer
Posts: 1

Re: Go Pro hero 4 black not powering on

I had similar problem. I spoke with TristanJjoy in GoPro support and he sent me a new charging cable, for free. That charged one of my batteries, but not a second. Camera powers on now with the battery I could charge. Now I am trying to find out if I can buy another battery.