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Tourist
Posts: 4
Accepted Solution

Go Pro Session won't playback / having difficulty importing and using files

Hello all, 

 

after having had a really rad adventurous day, I came home super stoked to look at my new gopro footage only to then be disappointed with the fact that when I went to play the files on the computer the message "The item's file format may be unsupported, the file extension may be incorrect, or the file may be corrupted" came up. 

 

Since using GoPros is still new to me, for whatever dumb reason I didn't even think to format the SD card so I am assuming that that is what created the problem in the first place. 

 

HOWEVER, the odd thing is that the very last clip that was filmed today seems to work and play perfectly fine. No setting changes were made at all throughout the day so a part of me is hoping that I can still save these files. I just wonder why that clip can play but the other ones (which are much more relevant) don't! 

 

I have a Windows 10 system on my computer, if that information helps. 

 

I would absoloutely appreciate any help! 

 

Thank you!


Accepted Solutions
Explorer
Posts: 11,667

Re: Go Pro Session won't playback / having difficulty importing and using files

Well, the good news is it's not the camera. Only use a card from this list
https://gopro.com/help/articles/Block/microSD-Card-Considerations

I personally only use Samsung Pro and Lexar 1000X.

View solution in original post


All Replies
GoPro Community Manager
Posts: 5,853

Re: Go Pro Session won't playback / having difficulty importing and using files

@nicehero3774 - It could also be in how you're importing the files. Are you using Quik for Desktop to import, or some other program? If it's another program, some of them will convert the files to new formats. What format are the files?

 

The original files should be on your SD card still unless you deleted them (and even then they may be in your computer's trash bin and can be recoverable).

 

Also, what program are you using to play the files on your computer?

 

Thanks,

Jeff

Highlighted
Explorer
Posts: 11,667

Re: Go Pro Session won't playback / having difficulty importing and using files

What resolution did you use? If it was higher than 1080/30 there is also the possibility that your computer is unable to natively play the files. Try uploading one of the "unplayable" videos to youtube. If youtube takes it and you can playback the video using their site, it's your computer.

Also, what SD card are you using (make/model/size/class)?
Tourist
Posts: 4

Re: Go Pro Session won't playback / having difficulty importing and using files

Thank you for your response! 

 

I tried importing into Premiere Pro first but Premiere Pro didn't even recognize the files, so I couldn't even get them imported. And I just downloaded the Quik for Desktop and tried it and it said "Importing 22 files" But only ended up showing the one clip that works. The files are MP4 format, 1080p and 30 fps. I still have all the orignal files on the SD Card!

 

I tried just usual Video Player on Windows 10 and it didn't work, and then Windows Media Player which also didn't work and then the other random ones that I never use but they also didn't work. I did hear that VLC might be good for fixing corrupted files however? I don't have it but I know someone who does so I could try it, I suppose? 

 

Thanks for the tips! 

 

Explorer
Posts: 11,667

Re: Go Pro Session won't playback / having difficulty importing and using files

I hope you can recover the files. It does sound like they are corrupted.

What SD card (make, model, size, class) are you using?
Tourist
Posts: 4

Re: Go Pro Session won't playback / having difficulty importing and using files

Thank you for your response!

I used 1080p and 30 fps. I also tried uploading to Youtube but Youtube doesnt recognize the file either :( I'm starting to lose hope haha 

 

I read about the video repair program from grau and tried it but that won't even work for me either. The only thing that happens is, no matter what video I try to repair, every video just turns out to be a still from one of the clips and thats it. No video. 

 

 

Tourist
Posts: 4

Re: Go Pro Session won't playback / having difficulty importing and using files

I use the Kingston Technology Micro SD HC card it has 16GB

Explorer
Posts: 11,667

Re: Go Pro Session won't playback / having difficulty importing and using files

Well, the good news is it's not the camera. Only use a card from this list
https://gopro.com/help/articles/Block/microSD-Card-Considerations

I personally only use Samsung Pro and Lexar 1000X.