Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-111952%22%20slang%3D%22en-US%22%3EGo%20Pro%20Session%204%20unresponsive%20UI%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-111952%22%20slang%3D%22en-US%22%3EI'm%20experiencing%20a%20variety%20of%20issues%20with%20my%20GoPro%20Hero%20Session%204.%3CBR%20%2F%3E%3CBR%20%2F%3EOn%20occasion%20the%20user%20interface%20does%20not%20respond%20to%20any%20button%2Fcommand%20inputs.%3CBR%20%2F%3EMenu%20freezes%20and%20becomes%20non%20responsive.%3CBR%20%2F%3ECannot%20factory%20reset%20as%20won't%20allow%20you%20to%20scroll%20to%20YES.%3CBR%20%2F%3EStops%20recording%20randomly%20and%20does%20not%20save%20videos.%3CBR%20%2F%3EConnects%20to%20app%20but%20then%20disconnects%20and%20cannot%20establish%20Wi-Fi%20signal.%20App%20is%20basically%20useless.%3CBR%20%2F%3E%3CBR%20%2F%3EIt%20has%20only%20presented%20these%20problems%20since%20updating%20the%20firmware%20to%20v2.00.%3CBR%20%2F%3E%3CBR%20%2F%3ECan%20anyone%20advise%3F%3CBR%20%2F%3E%3CBR%20%2F%3EThanks%3CBR%20%2F%3EPhil%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-111952%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO%20Session%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-113336%22%20slang%3D%22en-US%22%3ERe%3A%20Go%20Pro%20Session%204%20unresponsive%20UI%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-113336%22%20slang%3D%22en-US%22%3E%3CP%3EHey%20Phil%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F48341%22%20target%3D%22_blank%22%3E%40redridge53543%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWhat%20SD%20Card%20are%20you%20using%20with%20that%20camera%3F%20Typically%20freezing%20issues%20are%20associated%26nbsp%3Bwith%20the%20SD%20Card%20or%20an%20issue%20with%20the%20current%20firmware%20installation.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EI%20would%20run%20through%20these%20steps%20to%20see%20if%20we%20can%20get%20that%20taken%20care%20of%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fsolutions_troubleshooting%2FCamera-Freezes-Up%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fsolutions_troubleshooting%2FCamera-Freezes-Up%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ECheers%2C%3C%2FP%3E%0A%0A%3CP%3ERyan%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-114870%22%20slang%3D%22en-US%22%3ERe%3A%20Go%20Pro%20Session%204%20unresponsive%20UI%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-114870%22%20slang%3D%22en-US%22%3EHi%20Ryan%2C%3CBR%20%2F%3E%3CBR%20%2F%3ECurrently%20using%20a%20SanDisk%20Extreme%20Plus%20UHS%20Video%20(V30)%2032GB%20so%20states%20as%20compatable%20(also%20did%20not%20experience%20issues%20for%20first%20couple%20months%20using%20it).%3CBR%20%2F%3E%3CBR%20%2F%3EHave%20tested%20with%20a%20Samsung%20SD%20and%20it%20still%20drops%20out%20recording%20at%20its%20own%20leisure.%3CBR%20%2F%3E%3CBR%20%2F%3ECheers%3CBR%20%2F%3EPhil%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-115462%22%20slang%3D%22en-US%22%3ERe%3A%20Go%20Pro%20Session%204%20unresponsive%20UI%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-115462%22%20slang%3D%22en-US%22%3E%3CP%3EHey%20Phil%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F48341%22%20target%3D%22_blank%22%3E%40redridge53543%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWere%20you%20able%20to%20go%20through%20those%20steps%20in%20that%20article%3F%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%2C%3C%2FP%3E%0A%0A%3CP%3ERyan%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-115564%22%20slang%3D%22en-US%22%3ERe%3A%20Go%20Pro%20Session%204%20unresponsive%20UI%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-115564%22%20slang%3D%22en-US%22%3EHey%20Ryan%2C%3CBR%20%2F%3E%3CBR%20%2F%3EI%20did%20and%20it%20hasn't%20had%20any%20effect.%3CBR%20%2F%3E%3CBR%20%2F%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 3
Accepted Solution

Go Pro Session 4 unresponsive UI

I'm experiencing a variety of issues with my GoPro Hero Session 4.

On occasion the user interface does not respond to any button/command inputs.
Menu freezes and becomes non responsive.
Cannot factory reset as won't allow you to scroll to YES.
Stops recording randomly and does not save videos.
Connects to app but then disconnects and cannot establish Wi-Fi signal. App is basically useless.

It has only presented these problems since updating the firmware to v2.00.

Can anyone advise?

Thanks
Phil

Accepted Solutions
GoPro
Posts: 3,924

Re: Go Pro Session 4 unresponsive UI

@redridge53543

 

I would recommend getting in touch with our Support Team in that case: https://gopro.com/help/ContactUs

 

Best,

Ryan

View solution in original post


All Replies
GoPro
Posts: 3,924

Re: Go Pro Session 4 unresponsive UI

Hey Phil,

 

@redridge53543

 

What SD Card are you using with that camera? Typically freezing issues are associated with the SD Card or an issue with the current firmware installation.

 

I would run through these steps to see if we can get that taken care of: https://gopro.com/help/articles/solutions_troubleshooting/Camera-Freezes-Up

 

Cheers,

Ryan

Tourist
Posts: 3

Re: Go Pro Session 4 unresponsive UI

Hi Ryan,

Currently using a SanDisk Extreme Plus UHS Video (V30) 32GB so states as compatable (also did not experience issues for first couple months using it).

Have tested with a Samsung SD and it still drops out recording at its own leisure.

Cheers
Phil
GoPro
Posts: 3,924

Re: Go Pro Session 4 unresponsive UI

Hey Phil,

 

@redridge53543

 

Were you able to go through those steps in that article?

 

Best,

Ryan

Tourist
Posts: 3

Re: Go Pro Session 4 unresponsive UI

Hey Ryan,

I did and it hasn't had any effect.

GoPro
Posts: 3,924

Re: Go Pro Session 4 unresponsive UI

@redridge53543

 

I would recommend getting in touch with our Support Team in that case: https://gopro.com/help/ContactUs

 

Best,

Ryan