Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Sightseer
Posts: 1
Accepted Solution

Go Pro, Internal failure?

Hi,

 

I've been experiencing the infamouse Hero Session overheating/freezing problem. We install and leave the gopro in a timelapse for as long as possible when we do changeovers at our theatre. It would appear it heated up and froze about 10 hours into what should have been a 3 day turn around.

 

Now when I try and use the camera, having used the reset to make it turn off, 3/4 of the screen is digital noise and distortion which seems to me that part of the internals have burnt out.

 

When I purchased this camera in June I bought a SanDisk Ultra card with all the recommended features, yesterday I found out seemingly these cards are no longer recommended, and in order to find out which card you should use you have to did through several layers of website.

 

Anyway, I'd like a solution for this, but suspect there is none. I have a very busy job, with not enough time to sit on hold to the helpline, or to hold a lengthly conversation via internet chat, I understand there's no email support? So this seemed like the best option for me to maybe get a response before we go into our next production in 6 weeks.

 

I cannot believe, that a device can be sold with such specific memory card needs, with little to no information on them.

 

If anyone has any ideas, that'd be super, I don't mean to be so snippy. But I have just discovered a 3 day time-lapse of something we'll only ever do once did not occur and our £150 camera has no matter how careful we are with it, is basically useless.

 

Best

 

Emily


Accepted Solutions
Highlighted
Explorer
Posts: 12,852

Re: Go Pro, Internal failure?

Sorry to hear about your camera issue and it's understandable that you are upset. Unfortunately yes, the SanDisk Ultra is a terrible card.

As this is a community support site there is not much we can do for you. You can try a tested card https://gopro.com/help/articles/block/microSD-Card-Considerations
Reset the camera by holding down the shutter button for >8 seconds
Perform a manual update https://gopro.com/update/hero_session
and hopefully it fixes the camera.

If not, then you will need to contact the GoPro Support Team. The best times are first thing when they open (PST) mid week.

Sun: 07:00 AM - 04:00 PM
M: 06:00 AM - 06:00 PM
T: 06:00 AM - 06:00 PM
W: 06:00 AM - 06:00 PM
Th: 06:00 AM - 06:00 PM
F: 06:00 AM - 06:00 PM
S: 07:00 AM - 04:00 PM
Pacific Standard Time

View solution in original post


All Replies
Highlighted
Explorer
Posts: 12,852

Re: Go Pro, Internal failure?

Sorry to hear about your camera issue and it's understandable that you are upset. Unfortunately yes, the SanDisk Ultra is a terrible card.

As this is a community support site there is not much we can do for you. You can try a tested card https://gopro.com/help/articles/block/microSD-Card-Considerations
Reset the camera by holding down the shutter button for >8 seconds
Perform a manual update https://gopro.com/update/hero_session
and hopefully it fixes the camera.

If not, then you will need to contact the GoPro Support Team. The best times are first thing when they open (PST) mid week.

Sun: 07:00 AM - 04:00 PM
M: 06:00 AM - 06:00 PM
T: 06:00 AM - 06:00 PM
W: 06:00 AM - 06:00 PM
Th: 06:00 AM - 06:00 PM
F: 06:00 AM - 06:00 PM
S: 07:00 AM - 04:00 PM
Pacific Standard Time