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%3CLINGO-SUB%20id%3D%22lingo-sub-398946%22%20slang%3D%22en-US%22%3EGo%20Pro%20Hero7%20White%20Does%20not%20Switch%20On!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-398946%22%20slang%3D%22en-US%22%3E%3CP%3EI%20downloaded%20software%20through%20mobile%20and%20installed%20the%20update%20on%20the%20camera%2C%20midway%20the%20camera%20shows%20memory%20card%20not%20inserted%20symbol%20whilst%20the%20memory%20card%20was%20actually%20in%20it%2C%20i%20tried%20to%20remove%20the%20card%20and%20reinsert%20it.%20But%20then%20the%20camera%20switched%20off%20and%20it%20never%20turned%20on%20eversince.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPlease%20help%20me.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-398946%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20White%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
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Tourist
Posts: 2

Go Pro Hero7 White Does not Switch On!

I downloaded software through mobile and installed the update on the camera, midway the camera shows memory card not inserted symbol whilst the memory card was actually in it, i tried to remove the card and reinsert it. But then the camera switched off and it never turned on eversince.

 

Please help me.

GoPro
Posts: 10,603

Re: Go Pro Hero7 White Does not Switch On!

Hi @rishabhm37

 

The steps on HERO7 Will Not Power On should help you out.

If it's still the same, let our Support Team know.

They are available by phone or chat through https://gopro.com/help/ContactUs
Please have your camera's serial number and proof of purchase ready.

 

Thanks!
Ej
 

Tourist
Posts: 2

Re: Go Pro Hero7 White Does not Switch On!

I have already tried the steps, it still doesn't switched on. The contact us page has the Indian no which is invalid. I cannot use the chat since it's only for premium users. Is there any other way I can reach them?
GoPro
Posts: 10,603

Re: Go Pro Hero7 White Does not Switch On!

[ Edited ]

Hi @rishabhm37

 

The chat and phone option should work.

Please make sure you are using a network which allows calls to toll free numbers.

When initiating a chat session, try selecting US-English.

You should be able to get through.

 

Thanks!

Ej