Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Sightseer
Posts: 1
Accepted Solution

Go Pro Hero Session - Can't Connect to app, incorrect password

I have 4 new Go Pro Sessions.

 

I am trying to connect just one of them to the app with no success on all of them. I always get the incorrect password prompt no matter what I do. I am using a Iphone 7Plus with the latest install from the app store.

 

I have followed the steps so many times and I have done all of the following:

 

- Reset the camera

- Forgot the wifi and bluetooth connections in the settings menu.  

- Re-paired to the app 

- Created a new camera name and password

- Attempted to connect to wifi 

- Always get incorrect password for my efforts.

- Repeat or try another camera.

 

I need to connect these cameras for my work. I understand if one is a bit funky and but all of them having the same problem seams like a bigger app problem than the camera. At the moment the amount of time and effort gone into trying to get one camera connected is ridiculous. 

 

Has anyone else had this problem with the session cameras? The App?

 

Thanks,

 

Andrew 


Accepted Solutions
Highlighted
GoPro
Posts: 3,924

Re: Go Pro Hero Session - Can't Connect to app, incorrect password

Hi @beardeddrew,

 

If you are still having some issues with that camera you will want to make sure that both the Camera and App are up to date. You may need to manually update the camera even if it is up to date. I would run through the steps in this article one more time and then reach out to Support if you are still having issues: https://gopro.com/help/articles/Solutions_Troubleshooting/GoPro-App-Camera-Connection-Troubleshootin...

 

https://gopro.com/help/PKBContactus

 

Best,

Ryan

View solution in original post


All Replies
Highlighted
GoPro
Posts: 3,924

Re: Go Pro Hero Session - Can't Connect to app, incorrect password

Hi @beardeddrew,

 

If you are still having some issues with that camera you will want to make sure that both the Camera and App are up to date. You may need to manually update the camera even if it is up to date. I would run through the steps in this article one more time and then reach out to Support if you are still having issues: https://gopro.com/help/articles/Solutions_Troubleshooting/GoPro-App-Camera-Connection-Troubleshootin...

 

https://gopro.com/help/PKBContactus

 

Best,

Ryan