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Tourist
Posts: 5

Go Pro Hero 8 stuck at capture screen after view the video / photo

Hi, 

Go Pro Hero 8 with latest firmware update, I facing problem after I view Photo / Video from Go Pro then turn back to capture screen and is stuck at there, nth I can do after just need turn off power only will do. 

 

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GoPro
Posts: 6,097

Re: Go Pro Hero 8 stuck at capture screen after view the video / photo

[ Edited ]

Sorry to know that @chshee2003,

 

May I know what SD card brand and model are you using?

Most of the time it's due to incompatible SD card: https://gopro.com/help/articles/block/microSD-Card-Considerations

If you are using a recommended SD card. 

Try to update your camera manually. 

 

If issue persist please contact GoPro Customer Support via phone or chat: https://gopro.com/help/ContactUs

 

Regards,

-Jay

 

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Tourist
Posts: 5

Re: Go Pro Hero 8 stuck at capture screen after view the video / photo

Hi I am using this model SANDISK EXTREME MICROSD SQXAF 128GB 100MB/S R ADP (SD-SDSQXAF-128G-GN6AA)

 

but on GO Pro Hero 5 is not have issues when I using this memory card. after I change to Hero 8 facing this problem. 

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Backpacker
Posts: 881

Re: Go Pro Hero 8 stuck at capture screen after view the video / photo

[ Edited ]

hi,

be careful....

 

yours SDSQXAF-128G-GN6AA is not in the list:

sandisk_extreme.JPG

 

 

SDSQXA1-128G-GN6MA is in the list

 

san_disk_good.JPG

 

 

hero5 is not as demanding with the microSD cards performances as hero8 (and hero7).

 

and, as @graytree76514  said, make a manual update on a fresh hard formatted sd card (on PC).

 

I have a 4GB dedicated card that I use only for firmware updates - as hard format on PC take way less than on a 128-256GB card...

 

just me,

robert

 

 

 

 

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Tourist
Posts: 5

Re: Go Pro Hero 8 stuck at capture screen after view the video / photo

what happen if not using the compatitle list SD Card ? 

Highlighted
Backpacker
Posts: 881

Re: Go Pro Hero 8 stuck at capture screen after view the video / photo

...usually, the camera cannot write on the SD card with the speed needed for 4K or high rates ==> lost frames

sometimes camera freeze on the recording, or jumping frames.

as well freeze on playing the videos.

 

I remember on h7, when I film 4K25fps Superview Stabilization on, I had freeze about 25% of the times when I used an older "Samsung Evo+", not the recommended newer "Samsung Evo plus"  ...[ + and plus big difference].

 

just me,

robert

 

Highlighted
Tourist
Posts: 5

Re: Go Pro Hero 8 stuck at capture screen after view the video / photo

ok, thanks for the information.