It seems the battery lid is having lots of issue after doing a search online. Just received my order today and found the same issue on the battery lid.
Sorry to hear about the trouble. This is definitely not the experience we want you to have. We want to look at what we can do to extend our help. Let our Support team take a look at what happened. You may reach out to them by phone or chat.
@ahjo79, I'm glad we were able to get the process going for you. We appreciate the time and patience. Feel free to post back if anything else comes up.
