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%3CLINGO-SUB%20id%3D%22lingo-sub-378015%22%20slang%3D%22en-US%22%3EGo%20Pro%20Hero%207%20Water%20Leakage%2C%20Need%20Support%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-378015%22%20slang%3D%22en-US%22%3E%3CP%3EI%20purchased%20my%20Go%20Pro%20Hero%207%20Black%205%20months%20ago.%20Last%20week%20I've%20encountered%20a%20water%20leakage%20even%20if%20I%20used%20it%20on%20the%20shallow%20surface%20of%20the%20sea.I%20made%20sure%20that%20camera%20doors%20are%20properly%20closed%2C.%20I%20tried%20contacting%20support%20but%20wasn't%20able%20to%20reach%2C%20it%20says%20chat%20support%20is%20unavailable.%20My%20trip%20was%20ruined%20and%20haven't%20take%20shot%20for%20my%20travel%20vlog%20and%20right%20now%20experiencing%20bad%20customer%20access%20support.%20I%20hope%20someone%20can%20contact%20me%20on%20this%20email%20maribel.boncayao%40benilde.edu.ph.%20I%20tried%20the%20gopro.com%2Fhelp%20but%20the%20chat%20support%20is%20always%20unavailable%2C%20is%20there%20any%20way%20I%20can%20contact%20them.%20My%20gopro%207%20black%20is%20still%20the%201%20year%20warranty.%20Hope%20someone%20can%20advise%20me%20what%20to%20do.%3C%2FP%3E%3CP%3EThank%20you.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-378015%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
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Tourist
Posts: 4

Go Pro Hero 7 Water Leakage, Need Support

I purchased my Go Pro Hero 7 Black 5 months ago. Last week I've encountered a water leakage even if I used it on the shallow surface of the sea.I made sure that camera doors are properly closed,. I tried contacting support but wasn't able to reach, it says chat support is unavailable. My trip was ruined and haven't take shot for my travel vlog and right now experiencing bad customer access support. I hope someone can contact me on this email maribel.boncayao@benilde.edu.ph. I tried the gopro.com/help but the chat support is always unavailable, is there any way I can contact them. My gopro 7 black is still the 1 year warranty. Hope someone can advise me what to do.

Thank you.

GoPro
Posts: 9,728

Re: Go Pro Hero 7 Water Leakage, Need Support

Please see information on your other post @agileshore77211

 

Thanks!