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Sightseer
Posts: 4

Go Pro Hero 7 Black entrou agua

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Go Pro Hero 7 Black entrou agua nao sei como entrou agua mas deixou de dar ainda aparece uma luz vermelha quando meto uma bataria mas nao liga o visao nem emite qualquer sinal!

ja nao tem garantia e eu gostava como selecionar este problema madando a para reparacao ao mesmo botar fora!

GoPro
Posts: 19,938

Re: Go Pro Hero 7 Black entrou agua

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Hello, @ptg0lld. We'd like to gather details regarding what happened to the camera so can help you best. Our Support team will assist you with the next steps. You can reach them by chat or callback request through https://gopro.com/help/ContactUs .

Sightseer
Posts: 4

Re: Go Pro Hero 7 Black entrou agua

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it was a trip to perfectly normal water everything was properly closed but water came in I don't know summing it up now it doesn't turn on but when I put the battery it still gives a red light but it doesn't turn on gopro

GoPro
Posts: 14,279

Re: Go Pro Hero 7 Black entrou agua

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@ptg0lld, sorry to hear about what happened. Please contact our Support Team so we can look into options on how we can extend our assistance.

Sightseer
Posts: 4

Re: Go Pro Hero 7 Black entrou agua

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hello i'm grateful that someone from the gopro team gets in touch with me because i try to get in touch and always say they are offline so i'm waiting! my number 916020609 portugal!

Sightseer
Posts: 4

Re: Go Pro Hero 7 Black entrou agua

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O Suporte ao cliente não está disponível no momento. Entre em contato novamente durante nosso horário comercial comum. Confira nosso grupo de apoio ou os artigos úteis para obter uma assistência imediata. 

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GoPro
Posts: 19,938

Re: Go Pro Hero 7 Black entrou agua

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Hello, @ptg0lld. Make sure that you contact Support within the hours of operation specified in the contact page. If you any error message, try using a different device (computer or mobile phone). Clear cache on your browser, use a different browser or an incognito browser. You may also change the location to the US (if not yet) to get connected. 

 

If you choose to request a callback, you will be given a case number. If you do not receive a call in a few minutes' time, please provide us the case number so we can use it to follow up with Support. Thanks!