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Tourist
Posts: 2

Go Pro Hero 6

Hi, I bought my Go Pro Hero6 last month and when they've inserted the battery, since then I cant remove the battery anymore I've tried many times already, the tag on the battery that is used to pull it out is no longer attached. And sometimes my go pro hang and i cant do anything, cant even turn it off so I decided to bought it back to the store where I bought it and they've just update my Gph6 but still the battery cannot be removed. The bad thing about it is that there is already a little crack on the screen that's why they will not be able to replace it anymore. I didnt know the LCD is that sensitive that it just actually slid now there was already crack. Is there any chance that we can still fix this?
GoPro
Posts: 3,924

Re: Go Pro Hero 6

Hi @megadusk55488,

 

I am sorry to hear about the issues you have been having with that camera. If you get in touch with our Support Team and let them know what is going on they should be able to help you out! You can get in touch by Phone or Chat:

 

https://gopro.com/help/ContactUs

 

Best,

Ryan

Tourist
Posts: 2

Re: Go Pro Hero 6

Thank you so much but whenever I try to click the website you gave me, it always routed me to the same page where i can leave a comment. Is there any problem with the website?
Nomad
Posts: 90

Re: Go Pro Hero 6

GoPro Phone Number